Dealer Zone Officer
2 weeks ago
PRIMARY RESPONSIBILITIES:
Primarily responsible in coordination with Foton dealers with regards to after sales service of the company.
MAJOR RESPONSIBILITIES:
- Monitors progress of dealer's target thru intensive monitoring and proper guidance in achieving customer satisfaction.
- Provides action plan/s based on assessment result, conducts training and other necessary assistance from time to time.
- Timely conducts follow up regarding compliance of dealers based on agreed plans.
- Monitors job request progress and timely update to concerned department/client.
- Timely conducts daily post service call to dealers regarding concerns and inquiries.
- Ensures that dealers are continually aware of their compliance to the standards and that the agreed process is followed.
- Conducts regular visit and performance reviews with dealers and agree corrective actions where required.
- Receives and address direct concerns thru following:
- Customer
- Dealership
- Fleet
- Inter department (UAAGI/FMPI)
- ASC (Accredited Service Centers)
- Ensures compliance with ISO policies and procedures.
- Performs other tasks as may be assigned from time to time by immediate superior.
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Zone Compliance Officer
3 days ago
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Dealer Operations Specialist
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Foton Service Support Manager
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Service Quality Coordinator
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