WFH Receptionist

Job Overview

Our client is looking for a dependable Receptionist to represent the company on every call. You will be the first voice that business customers and suppliers hear, and you will set the tone for how the company is perceived. You will own the inbound call experience from start to finish. That means making quick, confident decisions about whether to redirect a caller or take a note, and capturing every detail accurately. By handling incoming calls, you will keep the team focused on their work and make sure no inquiry slips through the cracks. This is a clear, well-defined role where your reliability and friendly phone manner make a visible difference every day.

Client Overview

Our client is an established business in the aerospace manufacturing technology distribution and solutions space. They serve business customers and suppliers who rely on prompt, professional communication.

Schedule:

Monday - Friday, 9:00 AM - 1:00 PM EDT (20 work hours per week)

Responsibilities:

• Answer inbound calls professionally and introduce the company to every caller
• Identify the caller's needs and capture the details of their inquiry accurately
• Redirect callers to the operations director or the right team member using the provided extension list
• Take clear notes for callers who prefer a callback and email them promptly to the team
• Protect the team's focus by handling all incoming calls so staff are not interrupted
• Represent the company with a consistent, courteous standard of professionalism on every call

Requirements:

• Previous experience answering calls or working as a receptionist
• Energetic, friendly and clear phone manner
• Ability to use email, Zoho CRM, and Nextiva to take, route and log calls
• Sound judgment on whether to redirect a caller or take a note
• Strong written communication skills for accurate message notes

Qualifications:

• Experience supporting business-to-business or supplier-facing customers is a bonus
• Prior experience with a cloud-based phone system is helpful

Independent Contractor Perks

• Permanent work from home
• Immediate hiring