Knowledgebase Editor-Client

2 weeks ago

Manila, National Capital Region, Philippines Ibex Full time
Overview

TheIKB Writeris responsible for the ongoing governance of a knowledge base, including its overall health and best practices. He/She should encourage correct and widespread usage of the IKB, create guidelines for what information is captured and by whom, and how to keep it from growing stale.

The IKB Writer holds a full-time position within the Global Learning Innovation and Design (GLID) Team - Training and Development Group and reports to the Instructional Design Manager.

Responsibilities

  • We are looking for a seasoned technical writer who is passionate about breaking complex processes down into easy-to-follow steps

    • Bachelor's degree or equivalent experience in content writing.
    • Experience independently creating engaging online articles, guides and user support content.
    • Experience and demonstrated competency with writing and graphics tools and apps, including online platforms
    • Deep understanding of applying formatting (headers, bolding, icons, lists, tables, screenshots) to make the most important points standout
    • Ability to analyze data (KPI, Quality, searches, views), identify areas for improvement and create innovative solutions
    • Ability to learn new knowledge and skills quickly, a penchant for self-development
    • Ability to work effectively and collegially with all team members and stakeholders such as Training, Operations, Quality and clients.
    • Has the mindset needed for team success – service orientation, collaboration and creating a positive work climate.
    • Enjoys a varied pace of working and copes well under pressure.
    • Aligned with the Ibex Core Values of Respect, Integrity, Transparency and Excellence
    • Willing to work on a shifting schedule.
    • Will be tagged on Paranaque IBEX site.
    • Work from home setup.

    Desired Qualifications

    • Experience with a knowledgebase as a writer and administrator.
    • Understanding of Search Engine Optimization
    • Experience creating video tutorials
    • Experience leading a team
    • Functional understanding of adult learning principles
Qualifications

Minimum Qualifications

  • Must have completed TiVo Training
  • Strong writing ability
  • Familiarity with editing strategies and processes
  • Demonstrated spelling/grammar skills
  • Demonstrated Organizational skills.
  • Demonstrated Self-Management Skills
  • Demonstrated Time Management Skills
  • Demonstrated Multitasking skills.
  • Demonstrated Communication skills, both verbal and written
  • Demonstrated Multitasking skills.
  • Demonstrated Communication skills, both verbal and written.
  • Demonstrated Interpersonal skills
  • Demonstrated knowledge in:
    • Windows XP
    • MS Word
    • MS Excel
#J-18808-Ljbffr

  • Knowledgebase Content Specialist

    2 weeks ago

    Manila, National Capital Region, Philippines beBeeEditor Full time ₱600,000 - ₱800,000

    Job OverviewThe Knowledgebase Editor is accountable for the ongoing management of a knowledge base, ensuring its overall health and best practices.This role promotes correct and widespread usage of the IKB, creates guidelines for information capture and maintenance, and ensures it remains relevant.Key ResponsibilitiesBreak down complex processes into...

  • Knowledgebase Writer

    2 weeks ago

    Manila, National Capital Region, Philippines ibex Full time

    OverviewThe IKB Writer is responsible for the ongoing governance of a knowledge base, including its overall health and best practices. He/She should encourage correct and widespread usage of the IKB, create guidelines for what information is captured and by whom, and how to keep it from growing stale. The IKB Writer holds a full-time position within the...

  • Knowledgebase Developer

    1 week ago

    Manila, National Capital Region, Philippines beBeeKnowledgebase Full time ₱4,500,000 - ₱7,500,000

    Job OverviewWe are seeking a skilled Knowledgebase Developer to join our team. As a key member of our Global Learning Innovation and Design (GLID) Team - Training and Development Group, you will be responsible for the ongoing governance of a knowledge base, including its overall health and best practices.The ideal candidate will have a passion for breaking...

  • Content Governance Specialist

    1 week ago

    Manila, National Capital Region, Philippines beBeeEditor Full time ₱1,000,000 - ₱1,500,000

    The role of a Knowledgebase Editor involves overseeing the ongoing maintenance and development of a knowledge base to ensure its health and effectiveness. This requires creating guidelines for information capture, usage, and maintenance to prevent staleness.

  • DevOps Platform Engineer

    2 days ago

    Manila, National Capital Region, Philippines Trend Micro Full time $40,000 - $80,000 per year

    As the number of cyberattacks and digital threats continue to grow, our world needs more passionate and innovative individuals who seek to be trailblazers in and shapers of the rapidly evolving cybersecurity landscape.At Trend Micro, we offer tremendous opportunities that will challenge and equip you to become engineered to do good in whatever path you take....

  • Lead NOC Engineer, CX

    4 days ago

    Manila, National Capital Region, Philippines NICE Systems Full time ₱900,000 - ₱1,200,000 per year

    So, what's the role all about?Our NOC Engineers ensure the maximum possible service availability and performance for all CX products. You will provide support for Technical Support, R&D, Product, and other internal teams while also providing a central hub of communication regarding the status and ongoing events within the network and platform. This is...

  • Lead NOC Engineer, CX

    6 days ago

    Manila, National Capital Region, Philippines NiCE Full time ₱1,200,000 - ₱2,400,000 per year

    At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're game changers. And we play to win. We set the highest standards and execute beyond them. And if you're like us, we can offer you the ultimate career opportunity that will light a fire within you.So, what's the role all about?Our NOC Engineers ensure the maximum...

  • Manager, Customer Success

    2 weeks ago

    Manila, National Capital Region, Philippines NICE Systems Full time $104,000 - $130,878 per year

    So, what's the role all about?The Manager, Customer Success is accountable for overseeing a Technical Account Management team that is responsible for delivering world-class customer service to NICE 's key customers. Specifically, this position is responsible for building, mentoring, developing and leading a team of Technical Account Managers (TAMs). This...

  • Manager, Customer Success

    2 weeks ago

    Manila, National Capital Region, Philippines NICE Full time $104,000 - $130,878 per year

    At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're game changers. And we play to win. We set the highest standards and execute beyond them. And if you're like us, we can offer you the ultimate career opportunity that will light a fire within you.So, what's the role all about?The Manager, Customer Success is...

  • Manager, Customer Success

    1 week ago

    Manila, National Capital Region, Philippines NICE Full time

    At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're game changers. And we play to win. We set the highest standards and execute beyond them. And if you're like us, we can offer you the ultimate career opportunity that will light a fire within you.What's the role all about?What's the role all about?The Manager,...