Customer Associate for Logistics Account

3 weeks ago


Cebu City, Central Visayas, Philippines TORCH Solutions Full time

We are seeking a dedicated and customer-focused Customer Associate Logistics to join our team in Cebu City, Cebu. In this full-time position, you will be responsible for providing exceptional customer service and support to our clients in the manufacturing, transport, and logistics industries.

What you'll be doing
  1. Serving as the primary point of contact for customers, addressing inquiries, processing orders, and resolving issues in a timely and efficient manner
  2. Coordinating with internal teams, such as operations and logistics, to ensure the smooth delivery of goods and services
  3. Maintaining accurate records and documentation related to customer accounts and transactions
  4. Identifying opportunities to improve customer satisfaction and contributing to the development of new processes and procedures
  5. Providing feedback and recommendations to management to enhance the overall customer experience
What we're looking for
  1. HS/SHS Grad + Adapter/6 months to 11 months Int'l BPO experience OR
    Finished 1st semester in College + Adapter/1-5 mos. BPO international / any tenure in local BPO
What we offer
  1. Competitive salary and bonuses
  2. Comprehensive health and wellness benefits
  3. Opportunities for career development and advancement
  4. A dynamic and collaborative work environment
  5. Support for work-life balance, including flexible work arrangements

Apply now to join our team and be a part of our exciting journey

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