Sales and Training Operations

AMOREPACIFIC Mandaluyong, National Capital Region, Philippines

This is a full-time on-site Sales and Training Operations role located in Metro Manila at AMOREPACIFIC PHILIPPINES, INC under Innisfree Brand / Team. The Sales and Training Operations professional will be responsible for managing, leading, and training the sales team. He/She will serve as a key liaison with the field team and office team.

The Sales and Training in charge will hire a new sales manager and sales representatives at stores, onboard them, plan the training process, conduct training, and lead training meetings. He/She will also develop training materials in coordination with Innisfree headquarters and will be involved with teaching event service tactics and makeup application.

Main Roles and Responsibilities

A. Training Strategy and Execution

• Set objectives and develop annual plans for Innisfree training such as program development, training strategy of the year, annual training plan, and performance measures of the training.
• Partner with Innisfree headquarters and develop and customize training materials and programs for Innisfree Philippines.
• Be the hiring manager of all field employees in Innisfree Philippines to ensure fully staffed and educated prior to store opening and to replace open positions at stores.
• Lead onboarding field employees, train them about brands and products, sales skills, and store management.
• Coordinate with sales, marketing, and HQ to ensure successful new product launch programs.
• Create, develop, and execute the coaching strategy and training calendar to enable stakeholders to achieve daily/monthly/yearly goals both in classroom and in-store.
• Responsible for training setup, training materials/collaterals/products' inventory, upkeep, and maintenance.
• Responsible for the maintenance of staff's grooming, selling skills, customer service, motivation, grievance handling, and discipline.
• Monitor and strengthen productivity, focusing on selling skills and product knowledge.
• Takes command responsibility over the conceptualization, development, reinforcement, and evaluation of store operations organizational structures.
• Ensures sales team has the necessary requirements and resources to perform properly assigned tasks.
• Evaluates sales performance of Beauty Advisors through following established KPIs and provides feedback, support, coaching, and training to optimize performance.
• Works closely with the marketing team to achieve sales objectives.
• Formulates sales policies and store procedures for optimum team performance and compliance with company directives.
• Responsible for ensuring that all problems within Sales-support are solved and documented.
• Implements strategic sales plans to accommodate corporate goals and accelerate new business.
• Directs staffing, training, and performance evaluations to develop and control sales programs in a defined region.
• Monitors and evaluates the activities and products of the competition.
• Conceptualization and implementation of sales promotion strategies.

C. Others

• Perform any other duties assigned by Team Leader/Brand General Manager.

Qualifications and Experience

• Bachelor's degree from a college/university, preferably in Marketing, Communication, or Business.
• 2-3 years experience in the related field.
• Preferably with training background.
• With passion in make-up and strong interest in Innisfree Products.
• Understanding of industry, competitor brands and treatments, trends, and changing customer behavior.
• Experience in the beauty or personal care industry is a plus.

Skill Sets

• Excellent technical training delivery, presentation, and group facilitation skills along with solid understanding of learning styles.
• Good ability to write curriculum, training modules, and presentations for delivery by the sales team using computers and productivity software.
• Good project management skills to facilitate coordination with multiple departments.
• Relationship management skills to influence store managers, sellers, as well as internal and external stakeholders.
• Strong communication and interpersonal skills to persuade and influence others.
• Strong organization, time management, and budget management skills.
• Strong problem-solving skills to resolve client issues effectively and efficiently.
• Willingness to learn every key information and characteristics on our existing and new products.
• Maintain a professional appearance and serve as a prominent face of the brand.
• Willingness to work a flexible schedule and take significant local travels, and occasional overnight travel to meet trainees.
• Leadership and mentoring skills.
• Excellent organizational skills and work ethic.

• Mid-Senior level

• Full-time

• Human Resources

• Personal Care Product Manufacturing