Tier 1 Service Desk Specialist | On Site
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Connext is a dedicated team of business process outsourcing experts and innovators, with experience in supporting world-class companies in Title and Escrow, Healthcare, Produce Distribution, Retail and Fashion, Design Consulting, and Finance.
We are currently looking for a Tier 1 Service Desk Specialist who will be working with Connext's Client in the United States of America.
What's in it for you? (Benefits and Sign-On Bonus)
- Competitive compensation
- Perfect Attendance Bonus
- Life insurance
- HMO Insurance
- Great company culture
- 25% Night Differential
- Greate Company Culture
What is the job?
The Tier 1 Service Desk Specialist is responsible in resolving end-user incidents related to hardware, software, and network connectivity.
Responsibilities:
- Troubleshoot Windows, macOS, Microsoft applications, printers, networks, VPNs, mobile devices, and endpoints.
- Install, configure, maintain, and perform minor repairs on hardware and software.
- Escalate complex issues and perform basic systems administration and infrastructure monitoring.
- Document incidents and resolutions, maintain Knowledge Base articles, and follow IT Asset Management (ITAM) policies.
- Support system upgrades, IT projects, KPIs/SLAs, recurring-issue resolution, continuous improvement, and professional development.
- Manage and resolve Tier I IT incidents via ticketing systems, email, phone, and service portals.
Qualifications:
- Experience supporting Windows and endpoint devices.
- Experience using ticketing systems.
- Knowledge in incident management and service desk processes.
- Experience supporting Windows, macOS, printers, LAN/WAN, VPN, and Microsoft applications.
- Demonstrates strong troubleshooting skills in hardware, software, and network connectivity.
- Demonstrates the ability to prioritize tickets and meet service-level agreements.
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