Social Media Associate
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Description
The Social Media Associate is a creative and dedicated individual with a passion for connecting with current and potential customers. This passion shines through as they interact with leads and customers daily, aiming to: Increase brand followers (Raise Awareness), Transform followers into enthusiasts (Inform and Engage), Convert enthusiasts into customers, and Transform customers into loyal brand supporters and representatives.
Principal Responsibilities
Monitoring online activations across ALL different social media pages and platforms such as messenger/DMs, comments, comments on a 3 party posts our brands are being mentioned, product/inquiry posts in relation to our brands.
Ensures compliance with established customer engagement guidelines and best practices.
Promotes increased engagement on social media platforms by interacting with audiences.
Responds to customers’ inquiries and feedback in a correct and prompt manner.
Knowledgeable with product technicalities of assigned brands.
Has basic knowledge of other brands that are not assigned to him/her.
Regularly conducts social listening initiatives.
Performs other related tasks assigned from time to time.
Education and Qualifications
A bachelor’s degree in communication or a related field is preferred
At least 1 year background in marketing/social media
Fresh graduates are welcome to apply
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