Staffing & Operations Coordinator
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Position: E2C-SO40: Staffing & Operations Coordinator
Location: Remote
Job Type: Full -Time, Independent Contractor
Work Schedule: 40hrs/week, 9:00 AM - 5:00 PM EST
Job Purpose and Role
We are looking for an experienced Staffing & Operations Coordinator who owns the full pipeline of getting cleaning crews in place and on the job for our client in the residential cleaning business. It splits into two connected functions: sourcing, screening, and onboarding subcontractor cleaners so we always have capacity to take on new work, and then coordinating those subcontractors and our clients around actual booked jobs so every appointment is staffed, on time, and followed up on.
Key Responsibilities:
- Monitor and respond to applicants from our Facebook and Indeed job postings, moving promising candidates into direct outreach.
- Manage our active cleaning job listings, reviewing new applications and resumes daily.
- Follow up promptly and persistently with applicants so no candidate goes cold.
- Conduct short initial screening interviews with candidates using our interview script.
- Coordinate the transfer of onboarding documents and signatures (such as the subcontractor agreement and other required paperwork), following up until everything is complete.
- Load fully onboarded subcontractors into our system so they are ready to be assigned to jobs.
- Track every candidate through the pipeline (contacted, interviewed, documents requested, fully onboarded), updating status in real time and closing out unresponsive or uninterested candidates.
- Treat recruiting as always-on: keep building a strong pool of ready-to-dispatch subcontractors.
Job Scheduling, Dispatch & Client Communication
- Once a client is booked, enter their details and review the requested date and time.
- Work through the ready subcontractor list to find and confirm a cleaner for each new job, sharing the date, scope, and pay.
- Communicate with both the cleaner and the client for every booking, ensuring everyone has the correct job and address details.
- Confirm with subcontractors and clients ahead of each appointment, and check in on the day of the job to make sure everyone is on time.
- Reschedule appointments when needed, coordinating cleaner and client availability.
- Follow up with clients after each job to confirm satisfaction, and ask for a review at the end of the service.
- Own the outcome: the confirmed subcontractor shows up on time and ready to perform the job.
Qualifications:
- Prior experience working for a residential cleaning company or similar home-services business (strongly preferred).
- Strong written and verbal communication; comfortable making outbound calls and texts to candidates, subcontractors, and clients.
- Highly organized with disciplined database hygiene; updates records in real time rather than batching.
- Persistent, proactive follow-up style.
- Comfortable working across multiple platforms at once.
- Available full-time (40 hours/week) during Eastern Time business hours, 9 AM – 5 PM ET.
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