BPO RFP Writer

San Fernando, PH

JOB TYPE

Full-Time

Position Overview

MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.

We are seeking a BPO RFP Writer to join our team. The ideal candidate will be responsible for creating persuasive proposals for a variety of clients in a timely and efficient manner. The candidate should be a highly motivated, goal-oriented individual with excellent sales and communication skills. This position involves proactively cultivating new clients and areas of company growth, negotiating contracts with new and existing clients, and overseeing CRM databases.

To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test.

Key Responsibilities

• Identifying and cultivating new business opportunities through phone prospecting, marketing, and industry relationships
• Proactively conducting research on potential client and industry marketing opportunities
• Drafting pitches and overseeing the proposal/RFP process
• Reviewing older proposals to find previous responses and rewriting them to fit current proposals
• Writing new content and utilizing templated/recycled responses
• Working well with others, paying close attention to detail, and being comfortable presenting and speaking with senior executives
• Designing and maintaining effective communication materials, including presentation content and client communication
• Overseeing CRM databases and sales cycle tracking tools to ensure they are current
• Managing directory listings and sponsorship opportunities

Candidate Qualifications

Wondering if you're a good fit? All positive and driven applicants are encouraged to apply. The ideal candidates will possess:

• Bachelor's degree or equivalent training and experience
• 4+ years of experience building relationships with internal and external clients
• Ability to translate vision and strategic plans into clear strategies with measurable outcomes
• Proven executive-level leadership skills in deal strategy, development, financial structuring, and negotiations
• Experience directing strategies for new sales
• Ability to professionally draft and deliver proposals internally and externally
• Regular reporting on sales activity
• Solid experience managing outsourced Contact Centers and BPO operations, including inbound, outbound, chat, and email
• Experience building relationships with C-level executives
• Ability to work virtually and travel frequently to pursue leads
• Proven thought leadership inspiring action, accountability, results, and teamwork
• Strong business skills, including financial acumen, corporate planning, and account management
• Self-motivated and highly organized

Conditions of Employment

All MCI locations require:

• Authorization to work in the respective country

Additional conditions include:

• Willingness to submit to background/security investigations and drug screening, with results contingent on employment offers

Compensation and Benefits

At MCI, your contributions are valued. Our compensation packages are competitive and designed to grow with you. Starting salary depends on experience, complemented by various benefits and incentives, including:

• HMO with dependents and dental coverage
• Free meals during training
• Career development opportunities
• Allowances (rice, clothing, laundry, meals)
• Performance and loyalty bonuses
• Workplace disinfection and fogging
• Employee shuttle services
• Company retreats and off-site events
• Opportunities for social engagement and recognition

Physical Requirements

This role is primarily office-based, requiring long periods of sitting/standing, computer use, and occasional movement, with the ability to lift up to 40 pounds.

Reasonable Accommodation

In accordance with the ADA, MCI provides reasonable accommodations for qualified applicants or employees with disabilities upon request.

Diversity and Equality

MCI embraces diversity and is committed to providing a work environment free from discrimination and harassment. Employment decisions are based on merit and qualifications, regardless of protected characteristics.

About MCI

MCI helps clients address CX and DX challenges through innovative solutions, including BPO, staff augmentation, contact center services, and IT services. Recognized for rapid growth and industry leadership, MCI operates multiple facilities across North America, employing over 10,000 professionals.

Disclaimer

This job description provides a general overview and is not exhaustive. Responsibilities may change, and employment may be terminated at any time by either party.

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