Earn 23k monthly +35k Sign on Bonus – MOA's Insurance Account is hiring.
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About us
Concentrix Philippines is a leading global customer experience company dedicated to delivering exceptional service solutions across diverse industries. We pride ourselves on creating an environment where talented professionals can thrive, develop their careers, and make a meaningful impact on our clients' success. With a commitment to innovation, quality, and employee satisfaction, we are a trusted partner for businesses seeking comprehensive customer service excellence.
About the role
We are seeking experienced and customer-focused MOA Insurance Account Advisors to join our dynamic team in Pasay City, Metro Manila. This is a full-time position offering an attractive +35k sign-on bonus to the right candidates. As an MOA Insurance Account Advisor, you will be at the forefront of our customer service operations, providing expert guidance and support to insurance clients whilst maintaining the highest standards of professionalism and care. This role is pivotal in building lasting client relationships and ensuring customer satisfaction within the insurance sector.
Key responsibilities
Handle inbound and outbound customer calls with professionalism and empathy, addressing inquiries related to insurance policies and claims
Provide comprehensive product knowledge and advice to customers regarding insurance coverage options, policy features, and benefits
Process insurance applications, policy updates, and amendments accurately and efficiently
Resolve customer concerns and complaints promptly, escalating complex issues to senior management when necessary
Maintain detailed and accurate customer records and documentation in accordance with company protocols
Cross-sell and upsell insurance products where appropriate, contributing to sales targets and business objectives
Follow all regulatory requirements and compliance standards specific to the insurance industry
Collaborate with internal teams to ensure seamless service delivery and positive customer experiences
Achieve and maintain key performance indicators including call quality, customer satisfaction scores, and productivity metrics
What we're looking for
Proven experience in customer service, particularly within the insurance or financial services sector
Excellent verbal and written communication skills with the ability to explain complex insurance concepts clearly
Strong problem-solving abilities and a customer-centric approach to resolving issues
Proficiency in using computer systems, CRM software, and call centre technology
Ability to work efficiently in a fast-paced environment whilst maintaining accuracy and attention to detail
Flexibility to work shift schedules, including potential weekend and evening shifts
High school diploma or equivalent; additional qualifications in insurance or customer service are desirable
Strong organisational and time management skills with the ability to handle multiple tasks simultaneously