Healthcare CSR

3 weeks ago

Manila, National Capital Region, Philippines weSource Management Consultancy Firm Full time
Healthcare CSR (Claims) - Remote - Up to 35K

We are looking for a CSR for a client in the Healthcare Industry.

This offers a Remote setup that follows a Night Shift Schedule.

Salary pays up to 35K.

Minimum requirement of at least 3 years of Healthcare experience in a BPO Setting.

Responsibilities:

  • Patiently answer subscriber questions regarding invoices, credits/refunds.
  • Effectively handle large amounts of incoming calls.
  • Review subscriber information and process payments.
  • Review case notes.
  • Utilize effective probing and listening skills to generate solutions for the subscriber.
  • Resolve subscriber problems promptly and accurately.
  • Meet individual and team metrics.
  • Work effectively with others in a team environment to accomplish organizational goals and identify and resolve problems.

Qualifications:

  • At least 3 years of Healthcare Call Center Billing (required).
  • Proficient use of PC software applications.
  • Excellent verbal and written communication skills.
  • Commitment to quality service through appropriate follow-through, urgency, and persistence.
  • Good time management and planning skills.
  • Ability to maintain accuracy and demonstrate good attention to detail.
  • Desire to learn, grow, and have fun while delivering high-quality work.
  • Must be detail-oriented and a quick learner.

STRONG COMPUTER AND PHONE SKILLS:

  • Must be able to create Word documents, work in Excel, use templates, navigate the internet, use Outlook, and work in a company-created database.
  • Must be pleasant and knowledgeable when speaking with insurance company representatives.

Education and Experience Requirements:

Language Skills:
Must be able to communicate effectively in English. Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of an organization.

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