Helpdesk Support Analyst

3 weeks ago

San Fernando, Central Luzon, Philippines Remote Employee PH Full time

Remote Employee BPO has an outstanding opportunity for you

Role: Helpdesk Support Analyst

Compensation: Competitive Basic Salary

Benefits: HMO plus 2 Free Dependents, P1,500 Rice Allowance, and Night Differential, Government Mandated Benefits

Work Schedule: 5-day work week, 9:00 p.m. to 6:00 a.m. Philippine Time

Work Setup: WFO (Office-based)

Duties and Responsibilities:

  • Be the first point of contact for all users for any IT-related issues or questions.
  • Working as part of the global IT department, adhering to corporate standards across all technologies.
  • Direct knowledge of account administration by creating user accounts and email accounts using Active Directory, Azure AD, and other systems.
  • Support, troubleshoot, and resolve end-user problems relating to remote support, VPN, and computer hardware/software issues.
  • Install and configure new end-user workstations and laptops, and install hardware and software upgrades.
  • Understanding of mobile phone technologies, carriers, and deployment methods.
  • Cybersecurity focused on an understanding of virus and malicious software removal techniques and best practices.
  • Proactive monitoring of all IT systems.
  • Make recommendations to management for technical and process improvements.
  • Experience with remote access technologies.
  • Accepting, reviewing, and completing issues via a ticketing system.
  • Assist in project work to roll out new technologies.
  • Any other duties as and when required.

Job Qualifications:

  • Preferred 5+ years experience in a Desktop support role
  • Support of Windows 10/11, iOS and Android in an enterprise environment
  • Desktop and laptop hardware configuration
  • Microsoft 365, Azure AD, Exchange, RMM, EDR, Knowledge of Windows Imaging
    • Skill in completing assignments accurately and with attention to detail.
    • Ability to analyze, organize, and prioritize work under pressure while meeting deadlines.
    • Ability to process and handle confidential information with discretion.
    • Ability to work evenings, nights, and weekends as necessary.
    • Ability to work independently and/or in a collaborative environment.
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