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Global Process Analyst
4 weeks ago
Job title/Position
Lead Management Process and Business Analyst, Sales Operations
Skill level
Junior to Intermediate
Years of relevant experience
4+
Headcount needed
1
Responsibilities/Job description
Within Global Productivity, our Business Process Transformation team is focused on driving business process changes across tooling, processes, and policies, to facilitate incremental Sales productivity. This role will be driving GTM process and systems transformation, including system and data analysis, bugs and enhancement and support. As Business Analyst, the role will support or lead the entire delivery lifecycle for process and system changes: Analysis, Requirements Gathering, Support Build, Testing, Change Management, Communication and Reporting and Dashboard creation.
- Work cross-functionally to investigate and do analysis on system issues
- Work Salesforce enhancement queue and drive system changes
- Create JIRA Tickets for Salesforce enhancements
- System and sales workflow management Analysis and Investigation. Improve business processes through data driven decisions.
- Create SFDC Reporting and Dashboards
Non-negotiable skills/Capabilities requirements
- Must Have
- * Salesforce Experience
- * Data Analytics (Excel data manipulation, Data Loader or similar)
- * Sales Operations (or similar)
- * SFDC reporting and dashboard
- * Creating business requirement and user story documentation
- * Communicate clearly, proactively, and concisely with stakeholders
Other skills
- Nice to Have
- SQL and Tableau Experience
- Jira Experience
Minimum educational attainment
N/A
Ideal working hours
- 5:00 am - 1:00pm PST