Senior Product Owner-Digital Channels
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6 - 10 Years
Employee
Job Description
Position Title: Senior Product Owner-Digital Channels
About the Role:
The Senior Product Owner is the connective layer between platform strategy and squad-level execution. If the Digital Channels Platform Lead is the Head Coach setting the season’s game plan, the Senior Product Owner is the Team Captain — translating that plan into in-game tactics, developing the players, and ensuring the team executes with discipline and customer-centricity. This role is equally accountable for journey-level outcomes and team capability.
What You'll Do:
- Backlog and Delivery Ownership / Strategic Translation and Prioritization
- Translate platform strategic intent and customer insights into prioritized epics, outcomes, and delivery roadmaps.
- Ensure servicing journeys reflect the product value proposition and brand narrative.
- Maintain a clear line of sight between squad-level backlog items and platform-level OKRs.
- Translate the Digital Channels Platform Lead’s game plan into journey-level priorities and in-game delivery tactics for Product Owners and squads.
- Guide Product Owners on prioritization discipline, backlog quality, and alignment to platform direction.
- Customer and Experience Focus / Journey and Experience Ownership
- Own journey-level KPI performance across the platform, including adoption, containment, resolution, NPS, and complaints.
- Work with Journey Architects to ensure platform-level delivery is coherent with end-to-end journey intent.
- Identify and surface cross-platform experience gaps to the Platform Experience Lead and Omnichannel Governance Lead.
- Ensure that squad outputs collectively support the intended journey experience, not just isolated feature delivery.
- Provide direction to Product Owners when squad-level choices may affect journey coherence, customer experience, or platform consistency.
- Operational and Cross-functional Collaboration / Delivery and Governance
- Collaborate with Design, Operations, and Technology teams to implement scalable, compliant solutions.
- Act as the primary customer experience counterpart to Product Managers and senior stakeholders.
- Coordinate across squads to ensure delivery plans, dependencies, risks, and release sequencing are aligned to platform priorities.
- Ensure governance materials, release readiness inputs, and key decision points are prepared and surfaced to the appropriate stakeholders.
- People Leadership and Capability
- Directly manage and develop a team of Product Owners, including regular 1:1s, performance reviews, and career development conversations.
- Coach Product Owners on backlog quality, discovery-to-delivery practices, stakeholder management, and customer-centric decision-making.
- Foster a culture of accountability, transparency, and continuous improvement within squads.
- Build capability in analytics, experimentation, and evidence-based prioritization across the Product Owner team.
What We're Looking For:
- Bachelor’s degree in Business, Management, Information Technology, Computer Science, Marketing, Industrial Engineering, or any related field. Postgraduate degree is an advantage.
Job Snapshot
Updated Date
23-Sep-2026
Job ID
JOB_1010
Department
Digital Channels
Location
-
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