Senior Service Delivery Consultant
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What Makes Us, Us
Join some of the most innovative thinkers in FinTech as we lead the evolution of financial technology. If you are an innovative, curious, collaborative person who embraces challenges and wants to grow, learn and pursue outcomes with our prestigious financial clients, say Hello to SimCorp
At its foundation, SimCorp is guided by our values — caring, customer success-driven, collaborative, curious, and courageous. Our people-cantered organization focuses on skills development, relationship building, and client success. We take pride in cultivating an environment where all team members can grow, feel heard, valued, and empowered.
Why this is important to us
You will be part of our highly effective Global First Line Support team called Unified Service Desk. You will collaborate with team members in Unified Service Desk, along with Global Support and Service Delivery Consultants and Developers from other departments, to handle the daily work of supporting our clients. Our responsibility is to deliver high-quality support and services to over 200 SimCorp clients world-wide for their SimCorp Dimension® platform and to provide Operational Services for SimCorp clients with hosted solutions. The team is accountable for meeting required service levels for customer issues, delivery times and customer satisfaction.
What We Value
- Degree in IT, Computer Science, Information Systems, Finance, Business, or a related field.
- Prior experience in Financial Services, Banking, Asset Management, FinTech, or technology-driven service organizations.
- 3+ years or more experience in a client-facing support role, preferably supporting external clients rather than internal users.
- Experience supporting Middle Office and/or Back Office operations, including trade processing, investment operations, reconciliation, settlements, fund administration, portfolio operations, or financial systems support.
- Knowledge of financial markets, investment management processes, securities, or capital market operations is an advantage.
- Experience with ticketing systems and support tools such as ServiceNow, Jira, Salesforce, or other ITSM platforms.
- Familiarity with technologies such as Citrix, Microsoft Azure, Oracle databases, and basic Windows administration.
- Ability to analyze issues, prioritize tasks, and solve problems in a service-driven and client-focused environment.
- Strong organizational skills with a structured and methodical approach to work.
- Effective time management skills and the ability to perform well under pressure while managing competing priorities.
- Excellent written and verbal communication skills in English.
- Collaborative mindset with the ability to build strong relationships with clients and internal stakeholders.
- Familiarity with Microsoft Office applications including Excel, Word, and PowerPoint.
- Flexibility to work weekends and public holidays as part of a global support organization.
Other Requirements
- Amenable to working EMEA and/or Americas shifts.
- Willing to work in a hybrid setup, with 2 days per week in the office.
- Experience supporting clients within Banking, Asset Management, Investment Management, Financial Services, or FinTech environments is highly preferred.
- Exposure to operational support functions within Middle Office or Back Office teams is highly desirable.
- Strong customer service orientation and a desire to build expertise in financial technology solutions.
Benefits
An attractive salary, bonus scheme, and pension are essential for any work agreement. However, in SimCorp, we believe we can offer more. Therefore, in addition to the traditional benefit scheme, we provide a good work & life balance and opportunities for professional development: there is never just one route - we offer an individual approach to professional development to support the direction you want to take. Visit our career pages to learn more about working at SimCorp: www.simcorp.com/career. Since SimCorp operates in 20+ offices worldwide, the benefits package may vary from country to country.
WHO WE ARE
For over 50 years, we have worked closely with investment and asset managers to become the world's leading provider of integrated investment management solutions. We are 3,000+ colleagues with a broad range of nationalities, educations, professional experiences, ages, and backgrounds in general.
SimCorp is an independent subsidiary of the Deutsche Börse Group. Following the recent merger with Axioma, we leverage the combined strength of our brands to provide an industry-leading, full, front-to-back offering for our clients.
SimCorp is an equal opportunity employer and welcomes applicants from all backgrounds, without regard to race, gen