Strategic Call Center Migration Lead

Confidential Company in Metro Manila, Quezon City, is seeking an Assistant Manager to oversee call center programs. You will ensure profitability by meeting client KPIs, maintain staffing ratios, forecast against volumes, coach and manage agents, and drive performance through incentive schemes and disciplinary actions.The role emphasizes leadership, client...

CNX is seeking a Team Leader - Project Delta in Quezon City to supervise a group of call center associates and drive KPI performance. You will coach, monitor attendance, and implement action plans to improve outcomes while ensuring policy compliance and customer satisfaction.The role requires an associate degree and 2–4 years of relevant experience, with...

Confidential is seeking a Team Lead / Coach to manage a daily call center team, ensuring targets and service levels are met. You will monitor performance, provide coaching, and handle escalated calls while supporting agents in complex interactions.You will prepare performance reports, analyze metrics, design training and incentive programs, and collaborate...

Recruitify_HR is seeking an MIS Executive to join our on-site team in Bridgetowne QC. You will collect, analyze, and present data to support call center operations, performance tracking, and process improvements. The role requires at least 2 years in MIS or data analysis within a BPO environment, strong Excel skills, and familiarity with BI tools. Night...

Concentrix is seeking a Team Leader to supervise a group of call center associates in day-to-day operations, providing coaching and accountability to meet performance targets. You will manage attendance, coach on performance, address issues with corrective actions, and ensure adherence to KPIs and contractual obligations.You will handle escalated calls as...

Confidential in Metro Manila is seeking a proactive Team Lead to manage a CSR group in daily call center operations, ensuring targets and service levels are met. You will monitor individual and team performance, provide regular coaching, feedback, and formal evaluations.The role includes handling escalated calls, preparing performance reports, analyzing...

A Call Center Manager manages and leads the overall call center operations, with the primary role of ensuring efficient workforce utilization, appropriate staffing and scheduling, and consistent achievement of operational performance targets. TASKS: Managing the day-to-day planning, operations, and problem-solving of the call center to meet required...

POSITION OVERVIEW MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of...

A leading data solutions provider in Quezon City is seeking a skilled MIS Executive to collect, analyze, and present data vital for call center operations. The ideal candidate should have over 2 years of experience in MIS roles, possess strong Excel skills, and be familiar with data reporting tools like Power BI and Tableau. Responsibilities include...