Customer Support Assistant

6 days ago

Makati, Metro Manila, Philippines BDO Unibank Full-time ₱320,000 - ₱460,000 Contract

We're looking for a detail-oriented professional to support insurance renewal and account servicing activities, ensuring accurate and timely processing of renewals, premium billing, account amendments, cancellations, and non-renewal transactions.

Key Responsibilities:

  • Monitor and manage accounts due for renewal
  • Process renewal billing, cancellations, amendments, and unpaid accounts
  • Prepare and validate non-renewal notices
  • Ensure timely and accurate account servicing transactions
  • Coordinate with bank partners and internal teams to resolve account concerns
  • Support process improvements, UAT, and special projects

Qualifications:

  • Bachelor's degree in Business, Finance, Insurance, or a related field
  • 2-4 years of experience in insurance operations, policy administration, billing, account servicing, or customer service
  • Strong attention to detail and organizational skills
  • Excellent communication and stakeholder management skills
  • Proficient in Microsoft Office applications
  • Willing to work onsite in Ortigas or Makati