Customer Support Assistant
6 days ago
Makati, Metro Manila, Philippines
BDO Unibank
Full-time
₱320,000 - ₱460,000 Contract
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We're looking for a detail-oriented professional to support insurance renewal and account servicing activities, ensuring accurate and timely processing of renewals, premium billing, account amendments, cancellations, and non-renewal transactions.
Key Responsibilities:
- Monitor and manage accounts due for renewal
- Process renewal billing, cancellations, amendments, and unpaid accounts
- Prepare and validate non-renewal notices
- Ensure timely and accurate account servicing transactions
- Coordinate with bank partners and internal teams to resolve account concerns
- Support process improvements, UAT, and special projects
Qualifications:
- Bachelor's degree in Business, Finance, Insurance, or a related field
- 2-4 years of experience in insurance operations, policy administration, billing, account servicing, or customer service
- Strong attention to detail and organizational skills
- Excellent communication and stakeholder management skills
- Proficient in Microsoft Office applications
- Willing to work onsite in Ortigas or Makati