Records and Information Management Associate Director

Senior Records and Information Management ("RIM") practitioner operating at a global level, responsible for supporting the development and implementation of a global records management program. Effective operator as a senior member of a team of RIM professionals globally. Providing guidance, critique, and support to all lines of business and corporate functions across 140 countries, in delivering RIM remediation initiatives. The RIM Associate Director is responsible for leading and delivering several RIM projects, drawing on broad experience and knowledge of Information Management lifecycle initiatives. The ability to work collaboratively with legal, data privacy, cyber and information security, enterprise risk management, compliance, and technology is vital for this role and the delivery of these RIM projects. Experience in working successfully with both onshore and offshore stakeholders in a multi-vendor environment is also required.

In their capacity as a Business Partner, the RIM Associate Director will review and monitor the compliance status of some allocated business areas, working to ensure the main principles of information categorization and lifecycle, retention, legal hold management and disposition are effectively implemented across those areas.

Operating at a senior level, advising and partnering with organizational leaders and key business stakeholders, supporting them with self-assessment and subsequent remediation of any residual risks in their business areas; the RIM Associate Director may also need to engage with auditors, regulators and clients' inquiries, and give enterprise direction to RIM program staff and impacted colleagues across WTW.

The role

• Assist in ensuring foundations of the Records and Information Management program are up-to-date and aligned with company strategies by actively partnering with Legal, Data Privacy, Cyber and Information Security, Enterprise Risk Management, Compliance, Technology, and business stakeholders.
• Provide strategic input to achieve successful operation of the enterprise-wide RIM program.
• Assist in reviewing RIM program effectiveness by setting benchmarks and evaluating program performance.
• Actively contribute to the development and implementation of organizational RIM compliance management strategies and enforce approved corrective actions.
• Act as a Business Partner to various assigned Lines of Business and Corporate Functions.
• Collaborate with business leaders within the organization, to plan, develop, and provide RIM support for Disaster Recovery preparedness and Business Continuity activities.
• Champion the RIM program within the organization to heighten awareness and position the function as a key business resource by establishing credibility, integrity, and executive presence.
• Instil the importance of organizational ethical conduct by setting an example of ethical behavior to protect information assets.

The Requirements:

Skills & Experience

• Strong influencing, analytical/problem-solving skills; sound judgment and demonstrable leadership skills.
• Proven ability to communicate effectively, drive consensus, and influence relationships at all levels.
• A strong understanding of record keeping, privacy and information security laws and regulations, and industry best practices, is necessary to contribute to the commercial objectives of the business.
• Driving initiatives to enable the destruction of records and information in a timely and compliant manner.
• Lead development of dashboards, metrics and reporting; and develop a simple repeatable process to produce them on a regular cadence.
• Familiar with, and able to work effectively within, formal programme/project management processes and disciplines.
• Experience working on Data Governance, Data Retention, or Records Management projects.
• Build, lead, deliver and drive executive presentations to all audiences.
• Exceptional interpersonal and communication skills.
• Proven ability to act independently, work quickly and with careful attention to detail, balance multiple competing priorities and thrive in a varied, fast-paced environment.
• Contribute to ensuring we have a diverse team and a positive culture of inclusion.

Qualifications

• Minimum 10 years of overall business management experience in a complex, financial services, or professional services organization.
• Minimum 10 years working in a Records and Information Management (RIM) or Privacy/Data related role.
• Minimum 5 years project management experience.
• Hold one or more RIM or Data Governance/Privacy industry certifications such as: ICRM, IGP, CRM, or RIM - preferable.
• Formal project management qualification - preferable.
• Strong RIM/Privacy practice and technology experience and knowledge.
• Solid understanding of RIM and Privacy-related issues, infrastructure and systems.
• Understanding and familiarity with various RIM industry standards (e.g. ISO 15489).
• Degree or equivalent in the related subject.

WTW is an Equal Opportunity Employer