MASSIVE HIRING | Customer Service Associate | Healthcare Account | Davao
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As a Customer Service Associate for our Health Insurance & Medical Plans account in Davao, and you'll be handling inquiries regarding members’ benefit coverage and claims information, including payment and denial investigations. You will also assist with general enrollment inquiries, ensuring that members receive the support they need for their healthcare journeys.
What you’ll bring to the table:
Troubleshoot customer and patient issues related to products, services, and enrollment
Respond to inquiries, fulfill orders, and provide information to customers and accounts
Maintain positive relationships with customers, patients, and colleagues
Enter and manage data in the CRM system
Handle inbound and outbound calls as assigned
Key strengths for this role:
Bachelor’s Degree or relevant experience preferred
At least 6 months BPO experience (healthcare insurance background is preferred)
Ability to clearly understand customer requirements
Familiarity with internal and client-specific tools
The good stuff coming your way:
Paid training
Paid time off
Vision, dental, and health benefits
HMO + Dependent
Flexible scheduling based on program needs
Performance incentives on selected programs
World-class virtual support
Career development & advancement opportunities
Ensure your line stays open between 10 AM and 7 PM as our team may reach out.
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