Senior Representative, Customer Contact Center Guadalajara Apodaca,Nuevo León,MEX + 1 more Cons[...]
5 days ago
## Senior Representative, Customer Contact Center GuadalajaraApodaca,Nuevo León,MEXWhirlpool Corporation (NYSE: WHR) es una empresa líder en electrodomésticos, en constante búsqueda por mejorar la vida en el hogar. Como el únicogran fabricante de electrodomésticos de cocina y lavandería con sede en EE. UU., la empresa impulsa una innovación significativa para satisfacer las cambiantes necesidades de los consumidores por medio de su cartera de marcas icónicas, que incluyen a *Whirlpool*, *KitchenAid*, *JennAir, Maytag*, *Amana*, *Brastemp*, *Consul* e *InSinkErator.* En 2024, la empresa informó ventas anuales de aproximadamente 17 mil millones de dólares, de las cuales cerca del 90 % fueron en el continente americano, 44 000 empleados y 40 centros de investigación tecnológica y de fabricación. Encontrará más información sobre la empresa en.## **El equipo es parte del area**El equipo del centro de contacto con el cliente gestiona el área de relaciones comerciales, que puede incluir funciones de atender el teléfono, correspondencia y/o investigación para garantizar la prestación de servicios sin problemas y de forma eficaz con criterio y discreción independientes.## **Tus responsabilidades incluirán**Asegurar el cumplimiento de los protocolos de servicioAsegurar el cumplimiento de los procesos operativosGenerar planes de mejora con base a las observaciones hechas en campo durante la ejecución de la ruta de servicioAtención a clientesAnálisis de información Participación en proyectos de mejoraSoporte a usuarios, clientes y proveedoresConfirmación de visitaAsistencia para el cumplimiento de la ruta diaria de los técnicosPromover la venta de accesorios y cumplimiento del objetivo de ventaAsegurar la documentación de los servicios programadoshorarios : Lunes a Viernes 8am -5pm Sabados 8am -1 pm## **Requerimientos mínimos**EDUCACIÓN: Licenciatura Afin / Ingenieria AfinOrientado a la solución de conflictosLicencia de manejoManejo de excel intermedioDeseable, manejo de personalOrientado a resultadosEspiritu de servicioConocimiento básico en mejora continuaEXPERIENCIA: 1 o mas años## **Habilidades y experiencia deseable**Comunicación efectivaLiderazgoEmpatíaProactivoTrabajo en equipoOrganizadoYears of experience* Less than 2 years* 2 - 4 years* 4 - 8 years* 8+ yearsTop skillsActive ListeningCustomer ServiceCall Center SoftwareData Privacy AgreementYou acknowledge you have reviewed our . We will automatically create a candidate profile for you using information in your CV. We may supplement your profile from publicly available business networks, like LinkedIn. We use matching algorithms to recommend positions to you or to highlight your application for recruiters with open positions suited to your skills. However, you are free to manually search and apply for all available positions. By submitting your CV, you consent to receive communications about current and future roles that we think you may be interested in, even after an unsuccessful application. You may unsubscribe at any time. See our for more information about your privacy rights.
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Pasig City, Philippines BEL USA Full timeThis is specifically for BP CUSTOMER SERVICE. We will not post, but manually add candidates to this requisition for reporting/tracking purposes. Essential Job Functions: Selling and Customer Support Activities Achievement of Sales goals and Contact Center metrics Contributes to team achievement of service metrics and all Contact Center goals Manages all...
