Facilities & Real Estate Associate Manager

1 week ago

Quezon City, National Capital Region, Philippines Genesys Full time

Negotiable

On-site - Quezon City 1-3 Yrs Exp Bachelor Full-time

Job DescriptionDescription

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Job Title: Facilities Associate Manager
Location: Manila, Philippines

Summary
Reporting to the Sr. Manager for Real Estate and Facilities, the Facilities & Real Estate Associate Manager will oversee facilities' daily operations and maintenance, ensuring that the work environment is safe, efficient, and conducive to productivity. He/she will manage facilities staff and vendors, budgets and contracts, company facilities assets, and facilities compliance. Working alongside the Site Leader of our Philippines office, the Facilities & Real Estate Associate Manager will manage facilities operations of a dynamic Manila office supporting over 500 employees. The ideal candidate should be well-versed in facilities management processes, expert in the technical know-how of facilities maintenance, exhibits high multitasking and organizational abilities, and has exceptional leadership in stakeholder engagement.

Key Responsibilities

  • Facility Operational Expense Management Strategy: Plan and manage the site facilities budget, track expenses, and create cost-effective initiatives.
  • Staff Management: Lead, manage, and mentor at least three (3) staff and outsourced personnel; conduct employee performance reviews and keep the staff engaged and motivated.
  • Inventory Management: Oversee the inventory of office supplies, ensuring availability and replenishment based on site requirements.
  • Environmental Sustainability: Lead and support sustainability initiatives of the site such as energy efficiency programs and waste reduction.
  • Safety and Workplace Wellness: Manage safety risks and ensure compliance through regular inspections and hazard identification.
  • Security Management: Coordinate site security measures and liaise with the global security team.
  • Site Support Services: Manage office support services to ensure smooth daily operations.
  • Hospitality and Food Services: Coordinate and manage all aspects of on-site catering operations.
  • Emergency Preparedness: Develop and implement emergency response plans, including fire drills and evacuation procedures.
  • Government Compliance Management: Coordinate with various Government Agencies to ensure site compliance with regulations.
  • Oversee Maintenance: Ensure the facility is well-maintained, addressing any issues related to systems and general repairs.
  • Detailed Technical Services: Manage the repair and maintenance of all facilities-related equipment.
  • Vendor Management: Manage relationships with external vendors and service providers.
  • Office Space Management: Optimize the use of space within the facility.
  • Company Asset Management: Maintain asset history and proper program documentation.
  • Health and Safety Compliance: Conduct regular audits to comply with health and safety regulations.
  • Any other ad-hoc tasks as required by the line manager.
Qualifications:
  • Bachelor's degree in mechanical or electrical engineering or architecture with 5-10 years of experience in facilities management.
  • Professional engineer license preferred but not necessary.
  • Experience in managing facilities for corporate offices or similar industries.
  • Strong understanding of building systems, including HVAC and security systems.
  • Familiarity with occupational health and safety standards.
  • Proficiency in space planning and management.
  • Experience in managing vendor relationships and overseeing service providers.
  • Ability to lead and motivate a team.
  • Strong analytical and problem-solving skills.
  • Excellent communication skills.
  • Focused on creating a safe and efficient working environment.
  • Proficient in PowerPoint and Excel.
About Genesys:

Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process, please reach out to [emailprotected].

Genesys is an equal opportunity employer committed to equity in the workplace.
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