Manager, Social Media Operations

Help us bring people and businesses together Our SaaS platform enables multi-location brands and businesses to boost their online presence in a rapidly evolving world. From big to small, from Adidas to ZenPark, our client base contains some of your favourite brands as well, we bet. The Past, Present & Future The Past: Founded in 2013 by David Federhen and Florian Hübner, two longtime friends with a vision to improve customer experience across the online and offline worlds, they created a platform that connected companies with local customers in the digital-first moment. The Present: We're on a mission to put every single business on the map, and believe every business deserves success, regardless of size or location. Simply put, our location marketing platform exists to help our customers get found online and connect with customers through search, discovery, engagement and conversion. The Future: We're a growing company with a bright future. We have established ourselves as a rising thought leader through the introduction of Location Performance Optimization (LPO). Our AI strategy is gaining momentum and it's setting us apart in the market. Our agentic AI 'UB-I' moves us from features and functions to business outcomes. UB-I will work 24/7 to optimize location performance, driving engagement, visibility and, most importantly, measurable results. As AI changes search far beyond traditional SEO results, we are at the forefront of enabling our customers to reach theirs in this new era. We have a passionate and diverse team, a comprehensive, intuitive platform and a clear vision for the future. We're looking for talented, passionate people, with an AI-first mindset, (like you ) to join us on our journey. You and us We are more than 400 Uberallers, with 50+ different nationalities in 30+ countries, who live and breathe our core values: GROW TOGETHER DEMONSTRATE PASSION & PERFORMANCE BE BOLD & DRIVE CHANGE BE CUSTOMER OBSESSED So, what are you waiting for? If you're passionate, driven, customer obsessed and ready to be bold, we want you on our team Apply now and let's grow together. We are seeking a motivated and experienced Engagement Services Manager to lead our social media operations team. The ideal candidate has 1–3 years of people management experience in a high-volume social media environment and thrives in a fast-paced, remote setting. You'll be responsible for driving efficiency, leading a distributed team, and ensuring consistent delivery of high-quality, brand-aligned content and customer engagement across platforms. Main responsibilities:

• Team Leadership: Manage, coach, and develop a high-performing team handling social media engagement and publishing. Foster a culture of accountability, collaboration, and continuous improvement.
• Operational Excellence: Implement and optimize processes, tools, and workflows to meet service level targets—particularly for high-priority clients (e.g., 24–48h SLA for review responses). Ensure quality, efficiency, and consistency across all client outputs.
• Social Media Operations Oversight: Oversee response management for Google, Facebook, and Yelp reviews, ensuring speed, accuracy, and brand alignment. Supervise social media publishing workflows, ensuring timely scheduling, approvals, and revisions.
• Resource Management: Plan and allocate resources effectively to meet volume and SLA demands. Lead workforce scheduling, workload balancing, and capacity planning.
• Performance & Quality Assurance: Set clear goals, track KPIs, and manage performance through regular coaching and feedback. Review sensitive or high-risk outputs and provide quality checks for brand alignment and reputational safety.
• Client & Cross-Functional Collaboration: Serve as the primary escalation point for complex accounts. Align closely with account managers, product, and operations to deliver consistent client outcomes and smooth communication.
• Reporting & Analysis: Analyze team performance, operational bottlenecks, and trends. Generate actionable insights to support strategy and resource decisions.
• AI & Tool Adoption: Champion the adoption of AI tools to increase team efficiency. Identify automation opportunities and integrate smart solutions into daily workflows.
• Content & Tone Strategy: Create and maintain tone of voice guidelines and response templates tailored to different client verticals and platforms.

Desired profile:

• Bachelor's degree in Communications, Operations, or a related field, or equivalent experience in a global SaaS company
• 1+ years of experience managing teams in a social media or digital operations environment
• Proven ability to manage high-volume tasks with consistency and attention to detail
• Strong leadership, team-building, and mentoring skills
• Experience in optimizing workflows and improving operational efficiency
• Data-savvy: able to read reports, identify patterns, and make informed decisions
• Excellent communication and interpersonal skills across remote and cross-functional teams
• High proficiency in Google Workspace (Sheets, Slides) and Microsoft Excel; comfortable using Slack, calendar, and email tools
• Familiarity with Google Business Profiles, Facebook Pages, and Yelp
• Calm under pressure, solutions-focused, and able to prioritize effectively
• Excellent English skills (written and spoken)

Additional information:

• Full-time, remote position
• Must have a reliable internet connection and stable electricity
• Must be able to attend periodic in-person gatherings in Cebu
• Working hours: Monday to Friday, 9:00 PM – 6:00 AM (PH time)
• Flexibility to attend meetings across time zones and occasional off-hours calls is required

What we offer: A mission with meaning and purpose At Uberall, we foster genuine connections between local businesses and people. Our diverse team allows us to win together with our partners, co-workers, and customers. Speaking of our customers, they're some of the most recognizable businesses in the world. A truly human culture We're famous for our culture. Uberallers live by our values. We're open, collaborative risk-takers with a whole lot of passion and grit. Flexibility to fit your lifestyle Want to come to an office for collaboration? We've got space for you in Berlin, Amsterdam, and Barcelona. We also offer co-working access in Montreal, Paris, London, LA and San Diego. Prefer to work remotely? Fine by us Bonus points if we meet your pets in a video call. If working from another country is legally possible for you and within a reasonable time zone, we happily support work-ations. A piece of the pie Our pay & perks are competitive, and you better believe we review them on the regular to make sure they stay that way. We grow together, so of course all Uberallers are part of our long-term incentive program through VSOP/ESOP. ♺ Emotional and intellectual connection Events and alignment sessions - YES and YES. With the team, cross-functions, regional, you name it - we love bringing people together. Uberallers share a LOT of hobbies. Whatever you're into – reading books, baking, heavy metal, fostering kittens . . . you'll find kindred spirits on our team. Health and Wellness We prioritize your wellness with generous holiday time, paid parental and circumstantial leave, and individualized health and wellness opportunities depending on your location. All-access pass Get immersed in Uberall from day one. Your onboarding is packed with a deep dive into our values, insights into all our departments and a chance to ask the CEO anything. We come together monthly for our town hall and product showroom so you're always in the know. Everyday growth We support you on your non-stop learning journey. We offer development dialogues, live workshops on topics like resilience and feedback and a Leadership Academy to make sure our leaders have all the tools to bring out the very best in teams. We also invest in your growth with a learning fund program reinforcing our commitment to fostering a culture of continuous learning. Top-of-the-line tech MacBook Pro, magic mouse, 2nd screen . . . Need anything else? Let the People & Culture team know. Remember our "Grow Together" value from the beginning of the ad? We mean it. Everything starts with getting in touch. The best way to express your interest is by applying online. One of our real, human TA Partners will be carefully reading your profile and can't wait to hear from you. In the meantime, let our "Uberall" social account give you some real-life impressions. Diversity, Equity, Inclusion & Belonging: At Uberall, we believe inclusion unlocks the potential of diversity. It's right there in our number one core value – Grow Together. Sure, we're over 400 unique people with over 50 nationalities working in 30 different countries, but we're all Uberallers. That means we're collaborative, open-minded and assume positive intent in everything we do. We don't judge, and we don't exclude. Our flexible ways of working are designed to make sure each and every Uberaller belongs and thrives, no matter their background, abilities, or lifestyle. We don't just think inclusion makes us stronger, we KNOW it.
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