Associate Business Analytics Specialist

Standard Reporting

• Generate daily/weekly/monthly standard reports according to the documented processes within the SLA.

• Ensure accuracy and quality of the reports handled before distribution. Conduct peer review of teammates' work to check on the timeliness, accuracy, and quality.

• Handle investigations and queries about the standard reports generated and distributed.

• Ensure timely update of standard report inventory to include information about the reports generated.

• Ensure that the steps indicated in the process documentation are easily understood and followed.

• Attend weekly updates for business sponsors, leadership, and other stakeholders. Present/participate when asked for specifics on the reports handled.

• Align with data management/data governance regulations and policies.

• Develop and maintain dashboards and reports to monitor business performance.

• Identify opportunities for process improvement.

Adhoc Queries and Reporting

• Handle simple to moderate adhoc data and/or report requests. Leverage standard reporting to satisfy business needs.

• Interact with stakeholders to understand their information needs, investigate requests, and respond to inquiries/requests.

• Leverage SQL, Access, and other reporting tools to build and enhance data queries and reports.

• Perform select data mining activities, drawing correlations within datasets.

• Assist the team with quality assurance of dashboards and reports, ensuring seamless user experience.

• Partner with Analysts on ad-hoc projects as necessary.

• Manage reporting user base, including intranet user administration, group mailbox(es), and email report distribution lists (Reporting administration).

How will you create impact?
Reporting to AAI Data Analytics Manager and working closely with the Director, JH RPS Reporting and Business Intelligence. The Associate Business Analytics Specialist is responsible for creating/distributing daily, weekly, and monthly reports. This role also manages communications from stakeholders to provide ongoing timely assistance to inquiries by leveraging business insights and reporting expertise. This role is on the night shift.

What motivates you?

• You obsess about customers, listen, engage, and act for their benefit.

• You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.

• You thrive in teams and enjoy getting things done together.

• You take ownership and build solutions, focusing on what matters.

• You do what is right, work with integrity, and speak up.

• You share your humanity, helping us build a diverse and inclusive work environment for everyone.

What we are looking for

• 1 - 2 years of reporting & sales metrics experience.

• Amenable to work graveyard (8 PM - 5 AM).

• Degree in finance, business administration, math, statistics, economics, or another quantitative discipline.

• Knowledge of Salesforce.

• Proficiency in Power BI, MS Excel, MS Access, and other reporting technologies.

• Experience in data extraction, manipulation, and reporting.

• Strong organization and project management skills.

• Excellent customer focus and a commitment to quality while still meeting deadlines.

• Effective verbal and written communication skills in English. Demonstrated ability to interact effectively with a variety of stakeholders including mid-level managers.

• Ability to work independently.

• Knowledge of SQL and other relational database technologies preferred but not required.

• Experience in retirement plan services industry preferred but not required.

What can we offer you?

• A competitive salary and benefits package.

• A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.

• A focus on growing your career path with us.

• Flexible work policies and strong work-life balance.

• Professional development and leadership opportunities.

Our commitment to you

• Values-first culture: We lead with our Values every day and bring them to life together.

• Boundless opportunity: We create opportunities to learn and grow at every stage of your career.

• Continuous innovation: We invite you to help redefine the future of financial services.

• Delivering the promise of Diversity, Equity, and Inclusion: We foster an inclusive workplace where everyone thrives.

• Championing Corporate Citizenship: We build a business that benefits all stakeholders and has a positive social and environmental impact.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit here.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop, and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement, and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.

Working Arrangement: Hybrid