Wellness Coordinator

About Us

A little about us. We connect talented people globally with innovative companies who want to build, transform, and scale their operations. We provide talented global teams, strategic expertise, and seamlessly integrated technology to extend the positive impact good business can have everywhere. We are recognized as a Most Loved Workplace, and we think it's because we believe that culture drives business success. We encourage our associates to bring their whole, authentic selves to everything they do at PartnerHero. So bring your experience and your talents, and also bring your passion and everything else that makes you who you are. You will always be supported to do your best work at PartnerHero, enjoy your day-to-day and thrive.

The Role

We are seeking an experienced Mental Health & Wellness Coordinator to join our team. In this role, you will develop and implement a robust wellness strategy and approach that proactively addresses and supports content moderators, safeguarding their health and well-being.

What you'll do:

• Learning each of PartnerHero's Content Moderation programs, including day-in-the-life shadowing sessions with individuals at all levels of the program.
• Making recommendations to each program's leaders so that Content Moderation roles and processes can better support the resilience and well-being of personnel.
• Referring PartnerHero associates to internal and external resources to address stress and mental health concerns as needed.
• Collaborating with the People Operations team and Operations Managers on data collection and reporting, as well as coaching and workshop delivery.
• Design and facilitate wellness sessions, outreach programs, and other activities supporting the content moderation team focused on reducing burnout and promoting workplace resilience.
• Conduct 1:1 sessions with content moderators to provide support, guidance on non-clinical issues, and referrals to external resources as appropriate.
• Assess urgent needs and ensure safety planning and proper referral based on the appropriate level of care.
• Facilitate monthly comprehensive training on mental health and resilience topics with the content moderation team.
• Design and implement training tools and curriculum including peer support, guides, and best practices to support training needs.
• Determining the KPIs and outcome measures for evaluating employee wellbeing and the success of the program.
• Creating internal and external content (e.g., blog posts) around learnings from the program.
• Preparing reports for senior leadership on a regular basis.
• Attending meetings with the team and senior leadership regularly.

What we expect from you:

• 4-year degree, preferably in Psychology, Social Work, Health and Wellness, or similar tracks.
• 3+ years experience in health coaching, non-clinical counseling, or related expertise; certifications are a plus.
• Membership in a relevant professional body, with a code of professional practice and complaints procedures, is a plus.
• Experience developing resilience trainings or programs; for content moderators is highly preferred.
• Familiarity with global cultures; Latin America and the Philippines preferred.
• Experience conducting trainings, group and individual sessions to assess states of well-being.
• Strong written, verbal, and digital communication skills.
• High regard for confidentiality and sensitive information.
• Demonstrated ability to work collaboratively with multiple stakeholders to achieve programmatic results.
• Flexibility and adaptability to associate and partner.
• Strong organizational and time management skills.
• Understanding of metrics-based work.
• Knowledge of wellness and resilience and experience developing tools and techniques to aid employees in best support practices.
• Flexible work schedule depending on partner needs.
• Availability to work under a hybrid modality; depending on business needs.
• Good to Have: Previous experience working in Content Moderation, similar jobs, or previous experience assisting others in adapting to challenges and promoting change.

What you'll get in return:

• Full-time employment.
• Competitive compensation based on experience.
• Attractive benefits package based on location.
• Access to free posture-based fitness workouts from home.
• Paid Sabbatical Leave.
• Training opportunities provided by PartnerHero and outside entities.
• 1-on-1 coaching with feedback sessions, mentorship, and opportunities for cross-functional development.

Company Culture is at our core
Culture leads, success follows. Our core values bring intention to our work and set the tone for our culture. From the partners we serve to the associates who work with us, we share a set of core values that guide our actions.

• Care for others - Cooperate, empathize, and seek opportunities to put each other first.
• Embrace growth - Expand your mind by taking calculated risks, developing your skills, and staying open to change.
• Manifest trust - Trust is the bond that allows us to work at our highest levels, as members of a team, in a unified direction. It is continuously earned by delivering on our commitments.
• Take ownership - Doing the right thing should come naturally.
• Be humble - Seek guidance, receive feedback, ask questions, and listen to your colleagues.

PartnerHero is proud to be an equal opportunity workplace. We value diversity, inclusion, equity and belonging and these pillars are at the heart of how we work together. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other applicable legally protected characteristics in the location in which the candidate is applying. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. We are committed to the inclusion of all individuals and will make reasonable accommodations for qualified individuals with disabilities in our job application process. If you require assistance or accommodations to participate in the job application or interview process, please contact careers@partnerhero.com.

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