Member Support Representative – Bilingual Spanish – Cebu

2 weeks ago

Cebu City, Central Visayas, Philippines Fusion CX Full time

Are you looking for Bilingual Spanish jobs in Cebu? The Customer Support Representative position at Fusion CX is an exciting opportunity for individuals fluent in Spanish. As a Bilingual Spanish Member Support Representative, you will be interacting with customers via phone, email, chat, and voicemail to address inquiries, assist with plan changes, and resolve concerns. This role requires exceptional customer service skills, analytical thinking, and the ability to adapt to evolving product and policy information. If you are passionate about providing outstanding services and customer experience, this role is for you.

Job Description

What will be your job duties and responsibilities as a member support representative in Cebu:

  • Customer Service Support: Provide excellent customer support by answering inquiries, processing plan changes, and resolving issues across multiple communication channels (phone, email, chat, voicemail).
  • Sales Support: Engage in product/service sales, making outbound calls/emails to decision-makers, building rapport quickly, assessing needs, and closing sales when appropriate.
  • Prospecting & Qualifying: Qualify leads by conducting prospecting and scrubbing of contact information and engaging with potential customers interested in the products or services.
  • Campaign Development: Assist in the creation and management of digital campaigns, from initial idea generation through to pitch and qualification of prospects.
  • Sales Targets: Meet or exceed monthly sales quotas by successfully closing deals and achieving sales objectives.
Note: Responsibilities are subject to change based on business needs.Job Requirements

What you will need to excel in the role of member support representative in Fusion CX Cebu:

Qualifications & Skills:
  • Fluency in Spanish: Must be fluent in both spoken and written Spanish.
  • Education: At least a Senior High School Graduate or equivalent.
  • Experience: Minimum of 6 months of BPO or customer service experience (preferred but not required).
  • Customer Service Excellence: Strong communication skills and ability to deliver high-quality service while maintaining professionalism.
  • Analytical & Problem-Solving Skills: Ability to think critically and resolve customer inquiries efficiently.
  • Sales Acumen: Comfortable with sales activities and working toward sales targets.
  • Adaptability: Willingness to stay updated on product, service, and policy changes to ensure accurate information is provided.
Why Join Fusion CX?

At Fusion CX Cebu, we understand that great employees make all the difference. If you are looking for Spanish Customer Support Representative jobs or a call center hiring in Cebu where you can grow professionally and make an impact, Fusion CX is the place for you. Join us as a member support representative in Cebu and be part of a company transforming customer and employee experiences around the globe. We offer comprehensive training, career advancement opportunities, and a supportive culture that celebrates your contributions. Join our innovative team in Cebu and enhance your career while helping transform customer experience for clients and customers worldwide. Be part of a dynamic company that values your expertise and dedication Apply today

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