Escalation Specialist I, Safety

4 weeks ago

Manila, National Capital Region, Philippines X Corp. Full time
Escalation Specialist I, Safety page is loaded **Escalation Specialist I, Safety**locationsManila, PH time typeFull time posted onPosted Today job requisition idR101088 Company Description X's Safety Org is responsible for helping our users successfully and safely use our platform. This includes investigating issues that may cause harm to our users or pose a risk to X. We innovate, experiment, move at a fast pace, and are committed to being a learning organization with a growth mindset. This means we are always looking for ways to improve our policies, our detection and enforcement, and ourselves.\_****You will:***** Support X's crisis response efforts during major incidents and times of real-world crisis by conducting manual sweeps of the platform to identify and mitigate content moderation issues. * Analyze and interpret content through the lens of linguistic expertise and X Rules and policies without bias, and provide a level of support that exceeds industry standards. * Communicate effectively with internal teams to escalate issues and provide insights on emerging trends in user-generated content. * Join an on-call rotation, working closely with other members of the Safety team to provide timely responses to emergency requests from all over the world. * Work across multiple operational workflows. * Provide opportunities to streamline and solidify our operational workflows, acting as a key feedback loop for cross-functional partners. ****Note:****Role involves exposure to sensitive or graphic content including, but not limited to vulgar language, violent threats, pornography, and other graphic images. ****Qualifications & Requirements:***** Bachelor's Degree or equivalent education / experience. * 1+ years of relevant experience in content moderation and/or customer support. * Flexibility to work across time zones (outside of Manila shift hours), weekends and holidays - maintaining a shift rotation. * Full professional proficiency in English; and at least one of the following languages: Spanish, Arabic, Portuguese, French.* Other language competency is a plus. * Experience in providing analyses or recommendations that inform policy/development and/or strategic decision making based on operations. * Business judgment and strategic thinking; detail-oriented. * Strong written and verbal communication skills. * Passion and enthusiasm for protecting user safety and freedom of expression.
#J-18808-Ljbffr

  • Escalations Specialist II, Safety Incident Management

    4 weeks ago

    Manila, National Capital Region, Philippines X Corp. Full time

    Escalations Specialist II, Safety Incident Management & Content Moderation page is loaded **Escalations Specialist II, Safety Incident Management & Content Moderation**locationsManila, PH time typeFull time posted onPosted Today job requisition idR101020 Company Description X's Safety team is responsible for helping our users successfully and...

  • Trust and Safety Specialist

    5 days ago

    Manila, National Capital Region, Philippines IntouchCX Full time ₱900,000 - ₱1,200,000 per year

    About IntouchCXIntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term...

  • Escalations Specialist

    24 hours ago

    Manila, National Capital Region, Philippines Turnitin Full time ₱900,000 - ₱1,200,000 per year

    Company DescriptionWhen you join Turnitin, you'll be welcomed into a company that is a recognized innovator in the global education space. You'll join our diverse community of colleagues who are all unified by a shared desire to make a difference in education. So come join us and begin the most gratifying next chapter of your career.For more than 20 years,...

  • Escalations Specialist

    1 day ago

    Manila, National Capital Region, Philippines Turnitin, Llc Full time ₱1,200,000 - ₱2,400,000 per year

    Company DescriptionWhen you join Turnitin, you'll be welcomed into a company that is a recognized innovator in the global education space. You'll join our diverse community of colleagues who are all unified by a shared desire to make a difference in education. So come join us and begin the most gratifying next chapter of your career.For more than 20 years,...

  • Escalations Specialist

    1 day ago

    Manila, National Capital Region, Philippines Turnitin, LLC Full time ₱600,000 - ₱800,000 per year

    Company Description When you join Turnitin, you'll be welcomed into a company that is a recognized innovator in the global education space. You'll join our diverse community of colleagues who are all unified by a shared desire to make a difference in education. So come join us and begin the most gratifying next chapter of your career.For more than 20 years,...

  • Trust & Safety Specialist (Philippines)

    1 day ago

    Manila, National Capital Region, Philippines Kasa Full time $40,000 - $50,000 per year

    About KasaKasa is the leading tech-enabled hotel and apartment hotel brand and manager. Kasa has built a hospitality operating system that fundamentally improves the profitability of hospitality assets while delivering a high quality, digitally forward experience to guests. We partner with owners of multifamily and boutique hospitality properties to...

  • Product Support Specialist I

    7 days ago

    Manila, National Capital Region, Philippines RELX Group Full time ₱900,000 - ₱1,200,000 per year

    LexisNexis ThreatMetrix is an enterprise solution for digital identity intelligence and digital authentication that is trusted by over 5,000 leading global brands to inform daily transaction decisions. By combining digital identity insights built from billions of transactions with leading analytic technology and embedded machine learning, our fraud...

  • market specialist i

    7 days ago

    Manila, National Capital Region, Philippines DEPARTMENT OF AGRICULTURE Full time ₱600,000 - ₱1,200,000 per year

    MARKET SPECIALIST I in NCR For full job description please see PDF file on Civil Service Commission site by clicking on this job ad. To apply, please kindly follow the procedure described in the PDF file.

  • medical specialist i

    1 day ago

    Manila, National Capital Region, Philippines National Center for Mental Health - Government Full time ₱600,000 - ₱1,200,000 per year

    MEDICAL SPECIALIST I (PART-TIME) in NCR For full job description please see PDF file on Civil Service Commission site by clicking on this job ad. To apply, please kindly follow the procedure described in the PDF file.

  • Product Support Specialist I

    7 days ago

    Manila, National Capital Region, Philippines Remitly Full time ₱1,200,000 - ₱2,400,000 per year

    Description LexisNexis ThreatMetrix is an enterprise solution for digital identity intelligence and digital authentication that is trusted by over 5,000 leading global brands to inform daily transaction decisions. By combining digital identity insights built from billions of transactions with leading analytic technology and embedded machine learning, our...