Newbies Welcome Customer Service Rep | Virtual Process | Up to ₱25K Salary

About us

is a dynamic and growing company dedicated to delivering exceptional customer service and support to our clients. We pride ourselves on building strong relationships with our customers and maintaining the highest standards of professionalism and quality. Our team is driven by a commitment to excellence, innovation, and continuous improvement. We believe in fostering a supportive and collaborative work environment where our employees can thrive and develop their careers.

About the role

We are seeking enthusiastic and dedicated Customer Service Representatives to join our team in Cebu City. This is an excellent opportunity for individuals new to the customer service industry or those looking to transition into a virtual customer support role. As a Customer Service Representative, you will be the voice of Richbuild Industrial Sales Inc., providing outstanding support to our customers through various communication channels. This full‑time position offers a competitive salary of up to ₱25,000 and the flexibility of working in a virtual environment, making it an ideal opportunity for those seeking work‑life balance without compromising career growth.

What you'll be doing

• Respond to customer inquiries promptly and professionally via phone, email, chat, or other communication channels
• Provide accurate information about products and services to assist customers in making informed decisions
• Resolve customer complaints and concerns in a courteous and efficient manner
• Process orders, returns, and other customer requests with accuracy and attention to detail
• Maintain comprehensive records of customer interactions and transactions in our system
• Follow company procedures and protocols to ensure consistent service quality
• Identify opportunities to enhance customer satisfaction and report feedback to management
• Work collaboratively with team members to meet departmental targets and goals
• Continuously update product and service knowledge to provide accurate support
• Participate in training programmes and development activities to improve skills and performance

What we're looking for

• Willingness to learn and adapt – we welcome candidates new to customer service as we provide comprehensive training
• Strong communication skills, both verbal and written, with the ability to articulate clearly and professionally
• Excellent listening skills and the ability to understand and empathise with customer concerns
• Patience and composure when dealing with challenging situations
• Organisational skills and the ability to manage multiple tasks simultaneously
• Basic computer proficiency and comfort working with various software applications and systems
• Reliability and punctuality with a commitment to maintaining consistent attendance
• A positive attitude and genuine desire to provide outstanding customer support
• Ability to work independently in a virtual environment whilst maintaining focus and productivity
• Flexibility to work assigned shifts as per business requirements
• High school diploma or equivalent qualification
• Preferred: Previous customer service, retail, or hospitality experience (not required for newbies)
• Preferred: Familiarity with industrial products or sales environment

What we offer

• Competitive salary of up to ₱25,000 per month
• Full‑time permanent employment with job security
• Virtual work arrangement, allowing you to work from the comfort of your home in Cebu City
• Comprehensive on‑the‑job training and development programmes for new staff
• Opportunity for career advancement and progression within the company
• Performance‑based incentives and bonuses
• Supportive team environment with experienced mentors and colleagues
• Access to ongoing professional development and skills enhancement opportunities
• Health and wellness support initiatives
• Employee discounts on company products and services