Telecoms & Unified Communications Engineer

3 days ago

Caloocan, Metro Manila, Philippines FLUENT TELECOMS LIMITED Full-time ₱300,000 - ₱420,000 Contract

Key Responsibilities

  • Install, configure, and support 3CX phone systems.
  • Troubleshoot VoIP, SIP, handset, call routing, and connectivity issues.
  • Support hosted telephony and unified communications solutions.
  • Assist with telecoms migrations and customer onboarding projects.
  • Configure and support broadband, leased line, and fibre connectivity services.
  • Liaise with network carriers and telecoms providers to resolve faults.
  • Complete on-site installations and customer site surveys.

Telecoms & Unified Communications

  • Install, configure, and support 3CX phone systems.
  • Troubleshoot VoIP, SIP, handset, call routing, and connectivity issues.
  • Support hosted telephony and unified communications solutions.
  • Assist with telecoms migrations and customer onboarding projects.
  • Configure and support broadband, leased line, and fibre connectivity services.
  • Liaise with network carriers and telecoms providers to resolve faults.
  • Complete on-site installations and customer site surveys.

Networking

  • Install and configure network switches and wireless access points.
  • Support UniFi switching and wireless environments.
  • Assist with structured cabling and fibre installations.
  • Diagnose basic network connectivity issues.
  • Maintain documentation of network and telecoms deployments.

Basic IT Support

  • Provide basic 1st Line support for Windows 10/11 and Microsoft 365 users.
  • Create and manage user accounts within Microsoft 365 and Active Directory.
  • Perform password resets and user onboarding tasks.
  • Set up laptops, desktops, monitors, and peripherals.
  • Escalate complex IT issues to senior engineers.
  • Provide remote assistance using support tools.

Service Delivery

  • Manage support tickets in line with agreed SLAs.
  • Provide professional customer service both remotely and on-site.
  • Maintain accurate records of work completed and customer interactions.

Essential Skills

Telecoms

  • 3CX Phone Systems
  • VoIP & SIP Technologies
  • Hosted Telephony
  • Broadband & Fibre Connectivity
  • Unified Communications
  • On-site Installations

Networking

  • Switches & Wireless Networks
  • UniFi Access Points
  • Structured Cabling
  • Fibre Infrastructure
  • Basic Network Troubleshooting

Basic IT Knowledge

  • Microsoft 365 Administration
  • Active Directory User Management
  • Windows 10/11
  • Basic Hardware Setup & Troubleshooting
  • Remote Support Tools
  • Ticket Management Systems