Customer Service Representative
1 day ago
Cebu City, Central Visayas, Philippines
Metacom Careers
Full-time
₱200,880 - ₱267,840 Contract
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Description
- Provide exceptional customer service to clients in the travel industry.
- Assist customers with inquiries related to travel bookings, cancellations, and changes.
- Resolve customer issues and complaints efficiently and effectively.
- Maintain up-to-date knowledge of travel policies, procedures, and industry trends.
- Collaborate with team members to improve customer service processes.
Description
- Provide exceptional customer service to clients in the travel industry.
- Assist customers with inquiries related to travel bookings, cancellations, and changes.
- Resolve customer issues and complaints efficiently and effectively.
- Maintain up-to-date knowledge of travel policies, procedures, and industry trends.
- Collaborate with team members to improve customer service processes.
Requirements
- Educational Qualifications:High School Diploma or equivalent
- Experience Level:atleast 6 months of bpo experience
- Skills and Competencies:Strong communication and interpersonal skills
- Qualities and Traits:Customer-focused attitude and problem-solving abilities
- Responsibilities and Duties:Ability to work in a fast-paced environment
- Working Conditions:Flexible schedule including evenings and weekends