Customer Service Representative

1 day ago

Cebu City, Central Visayas, Philippines Metacom Careers Full-time ₱200,880 - ₱267,840 Contract

Description

  • Provide exceptional customer service to clients in the travel industry.
  • Assist customers with inquiries related to travel bookings, cancellations, and changes.
  • Resolve customer issues and complaints efficiently and effectively.
  • Maintain up-to-date knowledge of travel policies, procedures, and industry trends.
  • Collaborate with team members to improve customer service processes.

Description

  • Provide exceptional customer service to clients in the travel industry.
  • Assist customers with inquiries related to travel bookings, cancellations, and changes.
  • Resolve customer issues and complaints efficiently and effectively.
  • Maintain up-to-date knowledge of travel policies, procedures, and industry trends.
  • Collaborate with team members to improve customer service processes.

Requirements

  • Educational Qualifications:High School Diploma or equivalent
  • Experience Level:atleast 6 months of bpo experience
  • Skills and Competencies:Strong communication and interpersonal skills
  • Qualities and Traits:Customer-focused attitude and problem-solving abilities
  • Responsibilities and Duties:Ability to work in a fast-paced environment
  • Working Conditions:Flexible schedule including evenings and weekends