PHSOC Security Specialist

7 days ago

Manila, National Capital Region, Philippines Asurion Full time

As an essential component of Asurion's Global Security and Risk organization, the Asurion Philippines Security Operations Center (Ph-SOC) has the responsibility to proactively detect any situations, man-made or natural, having the possibility to impact any Asurion employee or asset in all Philippines, and selected APAC and Japan sites. Ph-SOC Analysts collects, assess, and disseminates information to global security leadership and appropriate business entities during the reactive phase of any issue affecting Asurion operations. The Ph-SOC is a fast-paced, information-driven environment requiring personnel to be highly motivated, quality conscious and able to perform these tasks with little or no supervision.

  • Monitoring of cargo shipments to mitigate the risk of theft and other cargo security threats from initial movement to destination; to include the notification of appropriate personnel and/or authorities of any deviation of specified routes.
  • Facilitate emergency notifications to sites globally via Asurion's mass notification platform to enhance the security and safety of employees.
  • Reporting and notification of critical and non-critical events from initial discovery through resolution.
  • Proactively identify circumstances that could impact Asurion business travelers; collect and disseminate information to enhance situational awareness.
  • Processing daily reports to document all Ph-SOC activity including collection, trend analysis, and dissemination of metrics to facilitate management decision planning.
  • Oversee physical access control at multiple sites through the enterprise-wide operating system to monitor and verify authorized and any attempts of unauthorized entry to Asurion property including those areas deemed critical and requiring special access authority.
  • Identification and acknowledgement of various Access Control System generated alarms as well as initiation of appropriate response modalities.
  • Monitoring various closed circuit television platforms to ensure the integrity of building perimeters, exterior doors, and sensitive areas such as Data Centers, and other business critical functional units.
  • Review of various video management systems to provide documentation, and in some cases, evidence of occurrences on Asurion property.
  • Troubleshooting of technical hardware and software issues in close collaboration with physical security systems' service provider and Physical Security System Specialist to resolve alarm, CCTV, access control, and other related issues.
  • Ability to provide excellent customer service by ensuring all forms of written and verbal communication is courteous and in accordance with Asurion core values and principle.
  • Ability to guide and assist internal customers during emergency and non-emergency situations wherever in the world especially in Philippines, APAC, and Japan regions.
  • Provide guidance to onsite uniformed security staff and initiate an immediate security response among international sites especially in Philippines, APAC, and Japan regions.

Performance of all other duties assigned by PhSOC Lead and/or Security, Safety and Risk Director.

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