Customer Service Officer-Voice

5 days ago

Cebu City, Central Visayas, Philippines BDO Unibank, Inc. Full-time ₱260,000 - ₱420,000 Contract

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Business Unit: Enterprise Services Group

Department:

JOBMANDATEPrimarilyresponsibleforprovidingexcellentcustomerservicetoallBDOretailcustomers,BDOaccreditedmerchants,andthegeneralpublicthroughtimelyandqualityhandlingandfulfillmentofinquiries,requests,andconcernsreceivedviaphone,email,faxandinsocialmedia,relatedtotheirbankaccountsandbankingtransactions,BDO'sretailproductandservices,suchas,deposits,loans,retailandcreditcards,remittance,BDORewards,andPersonalOnlineBanking.KeyResponsibilitiesHandleandprovidequalityservice,support,andfulfillmenttocustomerinquiries,requests,andconcerns.Escalatecustomerconcerns,worksystemissues,andanyproblemencounteredtohis/herimmediatesuperiortofacilitateresolution.Submitrequiredreportsanddocumentationtoimmediatesuperiorrelatedtoinquiries,requests,andconcernsreceived.Complystrictlywiththebank'sstandardpolicies,procedures,andguidelinesintheperformanceofday-to-daytaskstomeettheagreedKPItargetsadqualitystandardsatalltimes.Keepandmaintainanorganizedworkstation,officeequipment,officesuppliesandtools.Performotherdutiesandresponsibilitiesthatmaybeassignedfromtimetotime.KeyQualificationsBachelor'sdegreeAtleast2years'callcenterexperienceExperienceinbankingindustryisanadvantage

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