Customer Service Officer-Voice
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Business Unit: Enterprise Services Group
Department:
JOBMANDATEPrimarilyresponsibleforprovidingexcellentcustomerservicetoallBDOretailcustomers,BDOaccreditedmerchants,andthegeneralpublicthroughtimelyandqualityhandlingandfulfillmentofinquiries,requests,andconcernsreceivedviaphone,email,faxandinsocialmedia,relatedtotheirbankaccountsandbankingtransactions,BDO'sretailproductandservices,suchas,deposits,loans,retailandcreditcards,remittance,BDORewards,andPersonalOnlineBanking.KeyResponsibilitiesHandleandprovidequalityservice,support,andfulfillmenttocustomerinquiries,requests,andconcerns.Escalatecustomerconcerns,worksystemissues,andanyproblemencounteredtohis/herimmediatesuperiortofacilitateresolution.Submitrequiredreportsanddocumentationtoimmediatesuperiorrelatedtoinquiries,requests,andconcernsreceived.Complystrictlywiththebank'sstandardpolicies,procedures,andguidelinesintheperformanceofday-to-daytaskstomeettheagreedKPItargetsadqualitystandardsatalltimes.Keepandmaintainanorganizedworkstation,officeequipment,officesuppliesandtools.Performotherdutiesandresponsibilitiesthatmaybeassignedfromtimetotime.KeyQualificationsBachelor'sdegreeAtleast2years'callcenterexperienceExperienceinbankingindustryisanadvantage
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