Senior Technical Consultant

6 days ago

Makati City, National Capital Region, Philippines Fujitsu Full time

Senior Technical Consultant - ServiceNow

We Are Fujitsu
We use technology to make happier lives. We are a global leader in technology and business solutions that transform organisations and the world around us. We have a long heritage of bringing innovation and expertise, continuously working to contribute to the growth of society and our customers.

About the Role

As a Senior Technical Consultant within our ServiceNow team, your role is pivotal in delivering exceptional projects and services that ensure utmost customer satisfaction. You will leverage your expertise to provide hands-on technical solutions, ensuring delivery aligns with ServiceNow best practices and meets client expectations.

This role is based in the Philippines and has a hybrid working setup, offering flexibility to work remotely and from our local office. This setup allows you to collaborate effectively with global teams while enjoying a balanced work-life integration.

Responsibilities and Accountabilities

  • Autonomous Expertise: Deliver technical solutions with precision and quality, whether independently or collaboratively, ensuring timely completion and client satisfaction.
  • Solution Delivery: Develop and implement ServiceNow solutions, integrating best practices and client requirements gathered through technical workshops.
  • Stakeholder Engagement: Build strong, trust-based relationships with client stakeholders, influencing solutions around risk management, process improvement, and automation.
  • Opportunity Identification: Proactively identify and communicate new opportunities within client accounts to Customer Success Managers and account teams.
  • Problem Solving: Act as a reliable escalation point, swiftly resolving issues and supporting all teams engaged in project delivery.
  • Capability Development: Mentor and coach junior team members, contribute to hiring decisions, and participate in interviews to foster technical and consulting excellence.

Experience & Expertise

Mandatory Qualifications

Must Have

  • IT Degree or relevant tertiary education in Computer Science.
  • ServiceNow Certified System Administrator (CSA).
  • Certified Implementation Specialist (CIS) in ITSM and at least one other ServiceNow product.
  • Sales and presales accreditation in two or more ServiceNow product lines.
  • ServiceNow Suite Certified (ITSM, HR, or CSM).

Nice to Have

  • Additional ServiceNow Certifications.
  • ITIL Foundation Certified.

Mandatory Experience

Must Have

  • Demonstrated success in ServiceNow project delivery, emphasizing value articulation.
  • Proven track record in high-quality ServiceNow development and documentation.
  • Proficiency in HTML, XML, JavaScript/AJAX, and integrations (web services, SOAP, email, MID, etc.).
  • Experience leading workshops and guiding team efforts across multiple ServiceNow product lines.
  • Insight into ServiceNow platform upgrades, releases, and future roadmaps.
  • Exceptional communication skills, both written and verbal.

Desired Experience & Knowledge

Nice to Have

  • 5+ years of successful ServiceNow project delivery.
  • Familiarity with ServiceNow licensing.

Why Fujitsu?

We are an organization with a strong set of values and a history of respecting fairness and equality, whilst promoting diversity, equity, and inclusion. We constantly push ourselves to do better and strive to bring together a diverse mix of perspectives and talents in an inclusive environment, where we encourage our people to bring their full selves to work. We call this Be Completely You.

  • We put people first. We believe in the power of diversity to drive innovation and our AWEI (Australian Workplace Equality Index) Gold Employer status, and Rainbow Tick certification for LGBTI+ inclusion show that we value an inclusive culture.
  • We offer tailored career paths across our global organization to support your professional and personal growth.
  • Our customers trust us. We have an excellent reputation across the region and globally.
  • Best in-class reward and recognition programs flexible work, volunteering leave, and more.
  • We live our values of aspiration, trust, and empathy, all day, every day.

Commitment to Diversity, Equity and Inclusion

As an inclusive employer, Fujitsu aims to recruit a diverse range of talents to help us achieve our purpose. In line with our diversity, equity, and inclusion strategy, we highly welcome applications from women and gender-diverse people; Aboriginal and Torres Strait Islander people; Māori and Pacific people; LGBTI+ people; people with a disability; culturally and linguistically diverse people; veterans, Australian Defence Force (ADF) and emergency responders. Transgender and gender-diverse applicants can request a copy of our Frequently Asked Questions to assist with the recruitment journey.

If you don't tick every box in this job description, please don't rule yourself out. Research suggests that underrepresented groups tend to only apply if they meet every requirement. We focus on hiring people who value inclusion, collaboration, adaptability, courage, and integrity, rather than ticking boxes so if this resonates with you, then please apply. For more information, please email careersapac@fujitsu.com.

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