Accounts Receivable Associate
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Conduct collection calls to customers to:
Follow-up and confirm customer payment for collection including payment for invalid deductions
confirm payment amount and determine corresponding reference invoices
recognize and endorse customer disputes and follow through until resolution
confirm details of unidentified deduction and unapplied collection for proper tagging of reason codes
Schedule and monitor daily field collection assignments to ensure payments are collected accordingly.
Tag invoices with disputes according to reason codes
Maintain collection notes to track customer responses and feedbacks in SAP Collection Management
Log received customer disputes raised in SA Dispute Management
Prepare collection opportunity and risks
Prepare collection letters as per policy
Prepare Top 10 Overdue remarks as per SBU requirement
Attend and resolve Askfinance tickets assigned to collection team
Monitor and ensures assigned accounts have been issued SOA
Prepare and issue collection letters based on customer aging balances
Prepare the invoice application for direct deposit payments
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