Consultant Business Systems

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

Primary Responsibilities:

• Business Analysis & Requirements Management
  • Identify and define business, functional, and interface requirements
  • Create and maintain process flows, workflow diagrams, business requirements documents, and supporting documentation
  • Analyze business processes and identify opportunities to improve efficiency, quality, and user experience
  • Support intake and evaluation of technology requests, enhancements, and operational initiatives
  • Assist in defining solution requirements, scope, assumptions, and dependencies
  • Validate business requirements with stakeholders and ensure alignment with organizational objectives
  • Manage straightforward requirement conflicts and escalate complex issues as appropriate
  • Partner with technical teams to communicate hardware, software, application, and infrastructure requirements
• Solution Delivery & System Support
  • Support the implementation, configuration, testing, and administration of business system applications
  • Assist with user acceptance testing (UAT), validation activities, and deployment readiness efforts
  • Work with technical teams to identify and resolve root causes of application issues
  • Analyze system performance, functionality, and user feedback to recommend enhancements
  • Research emerging technologies and industry best practices to identify opportunities for organizational value
  • Ensure adherence to established change, incident, release, and problem management processes
  • Participate in on-call support activities when required
• Customer & Stakeholder Engagement
  • Serve as a trusted partner to business stakeholders by providing guidance on system capabilities and functionality
  • Respond to customer inquiries and investigate issues related to application functionality, data integrity, and process execution
  • Prepare reports, summaries, and presentations that communicate findings, recommendations, and business impacts
  • Provide end-user training, knowledge transfer, and documentation to support adoption of new solutions and processes
  • Promote collaboration between business teams and technical resources to ensure successful outcomes

• Project & Process Improvement Support

  • Manage medium to large-sized projects through planning, coordination, and execution activities
  • Participate in larger cross-functional technology initiatives utilizing established project methodologies
  • Lead project planning, requirements tracking, testing coordination, and implementation activities
  • Prioritize work based on business needs, operational impact, and organizational priorities
  • Identify opportunities for process optimization, automation, and continuous improvement
  • Contribute to operational excellence initiatives and support organizational transformation efforts

  Leadership Expectations

  • Demonstrate accountability and ownership for assigned work
  • Apply critical thinking and analytical skills to solve business and technical problems
  • Build effective working relationships with business partners, technical teams, and vendors
  • Continuously develop knowledge of business processes, systems, and industry trends
  • Communicate clearly and professionally with stakeholders at all levels of the organization
  • Support a culture of collaboration, innovation, inclusion, and continuous improvement
• Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, polic