Engineer I Technical Service
3 days ago
Overview
Copeland is hiring for the Engineer I Technical Service role located in Quezon City, National Capital Region, Philippines.
Responsibilities- Provide technical support for all White Rodgers products (thermostats and heating products) for all channels, including internal customers like inside sales and customer service.
- Handle inbound calls with a focus on troubleshooting and resolving complex technical issues.
- Document cases in Salesforce and contribute to knowledgebase entries.
- Provide appropriate solutions to all client inquiries.
- Create new solutions where and when necessary and recommend changes to existing solutions.
- Review knowledge base solutions to ensure the overall quality of our knowledge base and online support capabilities.
- Develop proficiency in all Copeland White-Rodgers products from a technical perspective.
- Perform release testing of client scenarios prior to a new Copeland White-Rodgers product release.
- Deliver in-depth support and solutions to ensure customer satisfaction post-purchase. Assist in various projects as assigned.
- Average to above average electrical and mechanical engineering background.
- Experience in customer support/help desk environment (preferred).
- Excellent communication skills with the ability to provide advice to non-technically aware customers (internally or externally).
- Excellent telephone etiquette.
- Ability to assume cross-trained functions in the event of low utilization and backup functions in case of skills or capacity constraints.
- Computer application skills such as MS Office Applications, Mainframe, and other business systems and tools.
Average to above average electrical and mechanical engineering background.
Work Conditions- Willing to work on shifting operations which may include weekends with scheduled days off to support the assigned business and customers.
- Must be able to effectively and independently function in a dynamic environment with shifting demands.
- Ability to analyze issues
- Drive for results
- Ability to foster teamwork
- Ability to build relationships
Across the globe, we are united by a singular purpose: Sustainability is no small ambition. We are reducing carbon emissions and improving energy efficiency in spaces from residential to commercial to industrial through HVACR technology and cold chain solutions. Our employees are our greatest strength, and we invest in development from onboarding through leadership so they can thrive.
Our Commitment to Inclusion & BelongingCopeland cultivates inclusion and belonging where individuals of all backgrounds and perspectives are embraced and treated fairly to enable a stronger workforce.
Equal Opportunity EmployerCopeland is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to a workplace free of discrimination or harassment.
Job Details- Seniority level: Entry level
- Employment type: Full-time
- Job function: Engineering and Information Technology
- Industries: Climate Technology Product Manufacturing
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