Help Desk Specialist

2 months ago


Mandaluyong, Philippines Solid Lyndelle Manpower Services Inc. Full time
- PLEASE ATTACH YOUR CV/RESUME-

"POSITION SUMMARY:

This position is the single point of contact between customer and service operations. Ensuring that all service requests are attended and resolved on time. A Help Desk Specialist will strictly follow established process from call handling, system logging, dispatching and monitoring - up to updating service requests to the system. He/she also assists and coordinates service requests with the different personnel in the operations; provides accurate and timely monitoring reports on a daily, weekly and monthly basis.

ORGANIZATIONAL SETTING:

Reports directly to Help Desk Team Lead.

Coordinates with Supervisors, Managers, and field personnel.

SUPERVISORY AUTHORITY:

N/A

DUTIES AND RESPONSIBILITIES:

Receives service requests through phone calls and emails.

Interviews customers and log all information regarding service request.

Assists customers in determining problem of the requested service.

Coordinates service request and scheduled activities to field personnel.

Updates service requests to system and customer.

Generates daily, weekly, and monthly reports for operation in an accurate and timely manner.

Tracks and closes escalation process.

Escalates service request exceeding SLA (Service Level Agreement)

Maintains a high level of courteous customer service at all times.

POSITION SPECIFICATIONS:

Position Requirements:

Bachelor's degree in Business or Office Administration / Marketing / Public Relations / Information Technology / Communications or other related field of study.

Experience working in a field of customer service/relations preferably with same capacity or background.

Literacy in basic computer applications and processes such as: MS Excel, Word, PPT.

Competency Requirements:

Adept in Telecommuting

Fluency in English language both verbally and in writing.

Interpersonal skills

Problem Solving skills

Attention to details

Qualifications
Bachelor’s Degree

Skills Required
Communication Skills
  • Help Desk Specialist

    2 months ago


    Mandaluyong City, National Capital Region, Philippines Solid Lyndelle Manpower Services Inc. Full time

    Job Title: Help Desk SpecialistAt Solid Lyndelle Manpower Services Inc., we are seeking a highly skilled and experienced Help Desk Specialist to join our team.Job Summary:The Help Desk Specialist will be responsible for providing exceptional customer service and technical support to our clients. This role requires strong communication and problem-solving...

  • Help Desk Specialist

    2 months ago


    Mandaluyong, Philippines Solid Lyndelle Manpower Services Inc. Full time

    - PLEASE ATTACH YOUR CV/RESUME-"POSITION SUMMARY:This position is the single point of contact between customer and service operations. Ensuring that all service requests are attended and resolved on time. A Help Desk Specialist will strictly follow established process from call handling, system logging, dispatching and monitoring - up to updating service...

  • Help Desk Specialist

    2 months ago


    Mandaluyong, Philippines Solid Lyndelle Manpower Services Inc. Full time

    - PLEASE ATTACH YOUR CV/RESUME- "POSITION SUMMARY: This position is the single point of contact between customer and service operations. Ensuring that all service requests are attended and resolved on time. A Help Desk Specialist will strictly follow established process from call handling, system logging, dispatching and monitoring - up to updating service...


  • Mandaluyong City, National Capital Region, Philippines Nityo Infotech Services Philippines Full time

    Nityo Infotech Services Philippines, a leading IT solutions provider, is hiring an Entry-level End User Support. This role involves on-site reporting and requires the successful candidate to be based in Mandaluyong. The working hours will be from 9:00 AM to 6:00 PM.Benefits of the RoleThe successful candidate can expect a competitive salary of 20,000 plus...

  • Help Desk Associate

    3 weeks ago


    Mandaluyong City, National Capital Region, Philippines Neksjob Corporation Full time

    We are seeking a highly skilled Help Desk Associate to join our team at Neksjob in Mandaluyong. This is an exciting opportunity for those who want to excel in customer service and support.About the RoleThe successful candidate will be responsible for handling incoming calls from customers, resolving their inquiries and requests in a timely manner, and...


  • Mandaluyong City, National Capital Region, Philippines Neksjob Philippines Full time

    Neksjob Philippines Job Description:As a Help Desk Representative, you will be the primary point of contact for our clients and customers. You will deliver exceptional support and service, ensuring their needs are met promptly and efficiently.About Us:Neksjob Philippines is committed to providing world-class facilities and opportunities for career...


  • Mandaluyong City, National Capital Region, Philippines Anytime Cleaners Corp. Full time

    Job Description:We are seeking a highly organized and detail-oriented Front Desk Support Specialist to join our team at Anytime Cleaners Corp.About the Role:This is a dynamic opportunity for someone who thrives in fast-paced environments and is passionate about delivering exceptional customer service. As a Front Desk Support Specialist, you will be the first...


  • Mandaluyong City, National Capital Region, Philippines ILLO'S GROUP Full time

    The ILLO'S GROUP is seeking a highly skilled Front Desk Coordinator to join their team. This is a unique opportunity for a professional and organized individual to take on a challenging role that requires excellent communication and customer service skills.About the Role:We are looking for someone who can effectively manage our front desk operations,...


  • Pasig, Mandaluyong, Philippines RSD Human Resource Management Consultancy Full time

    About Us">RSD Human Resource Management Consultancy is a professional organization dedicated to providing top-notch services to its clients.">Job Description:">We are seeking highly skilled and motivated Customer Service Representatives to join our team. In this role, you will be responsible for handling customer inquiries, resolving issues, and providing...


  • Mandaluyong and Taguig, Philippines Solid Lyndelle Manpower Services Inc. Full time

    Job OverviewSolid Lyndelle Manpower Services Inc. is looking for a skilled Customer Support Specialist to join our team. As a Help Desk Coordinator, you will be responsible for handling customer complaints, providing solutions and alternatives within set time limits.About the RoleThis role involves managing large volumes of incoming calls, following...


  • Mandaluyong City, National Capital Region, Philippines Neksjob Philippines Full time

    OverviewNeksjob Philippines is a leading provider of customer service solutions, and we are seeking highly motivated and skilled individuals to join our team as Help Desk Associates in our call center.


  • Mandaluyong City, National Capital Region, Philippines Solid Lyndelle Manpower Services Inc. Full time

    Explore a rewarding career with Solid Lyndelle Manpower Services Inc. as an IT LAN and Telephony Network Specialist.**About the Company:**Solid Lyndelle Manpower Services Inc. is a dynamic company with a rich history of innovation and growth. Our 132 years of experience have shaped us into a leader in our industry, driven by a passion for excellence and a...

  • Product Specialist

    3 weeks ago


    Mandaluyong, Philippines JKILC Full time

    BENEFITS: *Sick Leave Credits *HMO *Vacation Leave Credits *13th month pay *Government Mandated Benefits COMPANY PROFILE: They were founded in 2019 here in the Philippines. However, one of the biggest non-banks and the leader in Japan's consumer finance market owns them. They provide funding for used car loans. Position: Product Specialist Company...

  • Software Analyst

    6 months ago


    Mandaluyong, Philippines Archangel Technologies, Inc. Full time

    A Software Analyst's role is to study, review, and analyze user/client needs to create system solutions that support overall business strategies. Document system requirements, define scopes and objectives, and assist in developing system specifications. Ensures the quality of system development and implementation. Work Schedule - Monday to Friday, 8 AM to 5...

  • Collection Specialist

    3 months ago


    Mandaluyong, Philippines Solid Lyndelle Manpower Services Inc. Full time

    -PLEASE ADD YOUR CV/RESUME-Job SummaryAs a Collections Specialist, you should exhibit professionalism and trustworthiness. You are responsible in handling day to day operations mainly via phone talking with customers/debtors to find ways to set up payment solutions to help them get back on payment schedule by offering various options. You are expected to...

  • Collection Specialist

    3 months ago


    Mandaluyong, Philippines Solid Lyndelle Manpower Services Inc. Full time

    -PLEASE ADD YOUR CV/RESUME- Job Summary As a Collections Specialist, you should exhibit professionalism and trustworthiness. You are responsible in handling day to day operations mainly via phone talking with customers/debtors to find ways to set up payment solutions to help them get back on payment schedule by offering various options. You are expected to...

  • Product Specialist

    3 weeks ago


    Mandaluyong, Philippines JKILC Full time

    BENEFITS: *Sick Leave Credits *HMO *Vacation Leave Credits *13th month pay *Government Mandated Benefits COMPANY PROFILE: They were founded in 2019 here in the Philippines. However, one of the biggest non-banks and the leader in Japan's consumer finance market owns them. They provide funding for used car loans. Position: Product Specialist Company...

  • Software Analyst

    5 months ago


    Mandaluyong, Philippines Archangel Technologies, Inc. Full time

    A Software Analyst's role is to study, review, and analyze user/client needs to create system solutions that support overall business strategies. Document system requirements, define scopes and objectives, and assist in developing system specifications. Ensures the quality of system development and implementation. Work Schedule - Monday to Friday, 8 AM to 5...

  • Sales Excellence

    3 months ago


    Mandaluyong, Philippines Neksjob Full time

    Sales Excellence - COE - Advanced Modeling Specialist At Neksjob, we believe your career is about what you want to be and who you want to be. It’s about bringing your skills, your curiosity, and your best true self to your work. Here, you’ll match your ingenuity with the latest technology to do incredible things. Together, we can create positive,...


  • Mandaluyong City, National Capital Region, Philippines WHR Global Consulting Full time

    About WHR Global ConsultingWe are seeking a skilled Senior Data Insights Specialist to join our team.Job Description:As a Senior Data Insights Specialist at WHR Global Consulting, you will be responsible for designing and implementing data-driven solutions to drive business growth. You will work closely with stakeholders to understand their needs and develop...