Sr. NOC Engineer | WFH

Job Description

We are seeking a creative and experienced Senior Network Engineer to work in an exciting, fast-paced environment, supporting the hardware layer of a network management platform. This position will provide network configuration support to our client sites and perform maintenance tasks, including network automation performance improvements. This individual will work closely with firewalls, network switches, access points, and other infrastructure devices. This position works with other engineers and leadership to provide an exceptional customer experience, efficiently responding, and resolving escalated network events. This individual must have hands‑on experience and be ready to contribute from day one. This individual will report directly to the Network Operations Manager.

This is a full‑time position, Monday‑Friday, 9am to 5:30pm (SGT) This individual is part of an on‑call rotation which may include occasional evening and weekend work.

Key Duties

• Own all network automation escalations for protocols such as CoA, Radius, and SNMP.
• Own all wireless escalations, configuring wireless coverage based on industry best practices.
• Own all network topology escalations, including validating firewall policies, VLAN structures, and port configurations.
• Design, implement, and maintain network infrastructure, including routers, switches, firewalls, and other network devices.
• Monitor network performance and troubleshoot issues to ensure optimal performance and reliability.
• Collaborate with cross‑functional teams to support ongoing projects and initiatives.
• Perform regular network maintenance tasks including firmware upgrades and patch management.
• Respond to network incidents and outages promptly, identifying root causes and implementing corrective actions.
• Document network configurations, procedures, and troubleshooting steps for knowledge sharing and future reference.
• More focus on the ticket‑based support nature of this role.
• Collaborate with software engineering team on our custom network automation software, assisting with infrastructure hardware compatibility and configurations

Qualifications and Requirements

• Must be highly organized, detail‑oriented, and capable of working independently in a fast‑paced environment.
• Bachelor’s degree in Computer Science, Information Technology, or related field.
• Strong understanding of networking principles and protocols (TCP/IP, DNS, DHCP, VLANs, AAA, Radius, CoA, etc.).
• Strong understanding of WLAN principles and industry‑standard RF configurations
• Experience with network hardware and software including Cisco, Juniper, Meraki, Watchguard etc.
• Proficiency in network monitoring and troubleshooting tools.
• Excellent problem‑solving skills and attention to detail.
• Effective communication skills, both written and verbal.
• Prior experience in a weekend work environment is preferred.
• Industry certifications a plus, including CCNA, CCNP, CMNA, CompTIA Network+, etc.
• Exhibits Core Values.

Perks and Benefits

• Become part of the Employee Share Units program
• Cloudstaff Dream Points - To be used for bidding useful items like appliances, kitchenettes etc.
• Comprehensive health and life insurance on your 16th day of employment, covering 1 free dependent on the 16th day of employment
• Endless opportunities for career advancement
• In‑house psychiatrist available to support employees’ well‑being
• International career growth and connections
• Mental Wellness Employee Assistance program through Lifeworks
• Participate and join our CS Social Clubs and Special Interest Groups to connect with colleagues
• Quarterly perks boxes for WFH staff, offering groceries and snacks to keep you fueled
• Superb and exciting Mid-Year Parties – with items to give away and cash prizes
• Unlimited cash incentives for hired referrals
• We set you up for success with a company‑provided PC/Laptop and fiber internet connection.