Integration Management Specialist

4 days ago

Pasig, Philippines MEGAXCESS IT SOLUTIONS INC. Full time

Overview

The Integration Management Specialist will play a key role in assisting with and increasingly automating SI processes, collaborating closely with data analysts, developers, database administrators, quality assurance analysts, and clients to ensure seamless integration experiences. A key aspect of this role involves understanding and working with API documentation and tools.

Responsibilities
  • Act as a helpful and reliable point of contact for integrating clients regarding technical integration matters.
  • Participate in and support client meetings, including kick-offs, system walkthroughs, and coordination sessions, ensuring clear communication and understanding.
  • Collaborate effectively with internal IT, Business, and Compliance teams to facilitate the timely and successful delivery of integration solutions aligned with client needs.
  • Actively seek opportunities to improve and automate existing integration processes and workflows.
  • Clearly communicate the status of integration projects, including progress updates and any potential challenges, to both clients and internal stakeholders.
  • Prepare clear and concise reports on client integration status for various stakeholders.
  • Assist in tracking and resolving client technical requests or escalated issues during and after integration.
  • Continuously learn and develop expertise in our systems, integration methods, and relevant technologies.
  • Perform other related functions as assigned to support business needs and your professional growth.
  • Contribute to the onboarding of new team members by providing an overview of the team\'s function, structure, and place within the organization.
Job Competencies / Qualifications
  • API Familiarity: Foundational understanding of API concepts (REST, JSON, etc.) and the ability to read and interpret API documentation.
  • API Tools Exposure: Some hands-on exposure to API tools like Postman for understanding, testing, or troubleshooting API functionality is required.
  • Technical Aptitude: Ability to quickly grasp technical concepts related to system integration, system setup, and testing, and communicate them effectively.
  • Client Interaction: Experience or demonstrated aptitude for interacting professionally with clients or external partners in a technical context.
  • Problem-Solving & Initiative: An intuitive approach to identifying potential issues and a proactive mindset towards learning and finding solutions. Keen interest in process improvement and automation.
  • Organizational Skills: Strong organizational skills with the ability to manage multiple tasks, pay attention to detail, and prioritize effectively in a dynamic environment.
  • Communication Skills: Excellent listening and comprehension abilities, coupled with strong verbal and written communication skills in English.
  • Team Player: Collaborative spirit and willingness to work effectively within a team and across departments.
  • Industry Knowledge (Bonus): Familiarity with online casino systems or similar transactional platforms is an advantage but not required.
  • Educational Background: Holds a bachelor’s degree in a relevant technical field (e.g., Computer Science, Information Technology, Engineering) OR possesses equivalent practical experience demonstrating the required skills and aptitude. We value potential and a willingness to learn.
Additional Details
  • Seniority level: Associate
  • Employment type: Full-time
  • Job function: Project Management
  • Industries: IT System Data Services
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