Customer Service Agent

1 week ago

Pasig, Philippines TRANSCOSMOS (MALAYSIA) SDN. BHD. Full time

Customer Service Agent (Tagalog Speaker- Based in Philippines) As a Call Centre Agent, you will serve as the primary point of contact for customers, delivering exceptional service and support. Your responsibilities include responding to customer inquiries across non-voice channels, resolving issues, and providing accurate information while maintaining a positive and professional demeanour. Key Responsibilities Respond to customer inquiries and resolve platform operation issues through non-voice channels (e.g., email, chat). Make occasional outbound calls to customers for follow-up or to clarify issues. Review and coordinate return and refund requests in a professional and timely manner. Handle user issues related to financial transactions and logistics. Manage account-related inquiries, including issues with platform permissions. Accurately document customer interactions and system‑related activities in internal tools. Work towards achieving individual and team performance goals, including response times, customer satisfaction scores, and other key performance indicators (KPIs). Qualifications College level with 6 months BPO CHAT Support experience. Accepting High School and Senior High School Graduates – but must have 1 yr BPO exp (including 6 mos CHAT BG). College graduates without BPO experience are welcome to apply. Must have good to excellent ENGLISH communication skills. Good at listening, able to pay attention and have empathy. Knowledge/experience in handling any e‑commerce or retail account. Understanding of key performance metrics – CSAT and QA. Amenable to work on shifting schedule. Amenable to work in Ortigas, Pasig City. Your application will include the following questions: What's your expected monthly basic salary? Which of the following types of qualifications do you have? How many years' experience do you have as a customer services representative? Do you have customer service experience? Have you worked in a call centre before? Which of the following languages are you fluent in? Which of the following statements best describes your right to work in the Philippines? How much notice are you required to give your current employer? #J-18808-Ljbffr

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