Data Analyst

4 weeks ago

Quezon City, National Capital Region, Philippines LeadAdvisors Full time
About the Job

We are looking for a Data Analyst who will be responsible of collecting, analyzing, and interpreting data to improve operational efficiency and customer experience. You will generate reports, track key performance indicators (KPIs), and provide insights to enhance call center performance. This role involves identifying trends, forecasting call volumes, and optimizing staffing levels. Additionally, you will work closely with management to develop data-driven strategies to improve customer service and reduce costs.

Key Responsibilities:

* Analyze call center data, including call volumes, handling times, and customer satisfaction metrics.

* Develop reports and dashboards to track KPIs and performance trends.

* Identify inefficiencies and recommend improvements in processes and workforce management.

* Conduct root cause analysis for issues such as high call drop rates or long wait times.

* Collaborate with stakeholders to provide actionable insights and support decision-making.

* Ensure data accuracy and integrity by maintaining proper data management practices.

Requirements:

* Strong analytical and problem-solving skills.

* Proficiency in data analysis tools such as Excel, SQL, Python, or BI tools (Tableau, Power BI).

* Experience with call center metrics and reporting.

* Excellent communication skills for presenting findings to stakeholders.

NOTE: ACCEPTED APLICANTS MUST BE WILLING TO WORK ONSITE IN QUEZON CTY

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