Sales Supervisor

5 days ago

manila, metro manila, Philippines FNT CLOTHING CORP. Full-time

Job Summary

We are seeking a results-driven Sales Supervisor to lead our online sales team and manage daily selling activities through Facebook platforms, including Messenger, Facebook Marketplace, and business pages. The ideal candidate will be responsible for driving sales growth, improving conversion rates, and ensuring excellent customer engagement through efficient team management and data-driven strategies.

Key Responsibilities

  • Supervise and manage daily Facebook sales operations (Messenger, comments, Marketplace)

  • Lead, coach, and monitor a team of chat agents / online sales representatives

  • Ensure timely response to inquiries and maximize conversion of leads to sales

  • Track and analyze KPIs such as response rate, conversion rate, and daily/monthly sales targets

  • Develop and implement sales strategies to increase revenue and customer engagement

  • Handle escalations including complaints, returns, cancellations, and order issues

  • Coordinate with warehouse and logistics teams for accurate and timely order fulfillment

  • Maintain high customer satisfaction ratings and service quality standards

  • Prepare and submit sales performance reports and forecasts to management

Qualifications

  • Bachelor’s degree in Business Administration, Marketing, or related field (preferred)

  • At least 2–3 years of experience in online selling or social media sales

  • Minimum of 1 year experience in a supervisory or team leadership role

  • Strong experience in Facebook selling (Messenger, Marketplace, Facebook Pages)

  • Proven track record of achieving sales targets

  • Excellent leadership, communication, and interpersonal skills

  • Strong analytical and problem-solving abilities

  • Proficient in MS Excel or Google Sheets