Sales Supervisor
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Job Summary
We are seeking a results-driven Sales Supervisor to lead our online sales team and manage daily selling activities through Facebook platforms, including Messenger, Facebook Marketplace, and business pages. The ideal candidate will be responsible for driving sales growth, improving conversion rates, and ensuring excellent customer engagement through efficient team management and data-driven strategies.
Key Responsibilities
Supervise and manage daily Facebook sales operations (Messenger, comments, Marketplace)
Lead, coach, and monitor a team of chat agents / online sales representatives
Ensure timely response to inquiries and maximize conversion of leads to sales
Track and analyze KPIs such as response rate, conversion rate, and daily/monthly sales targets
Develop and implement sales strategies to increase revenue and customer engagement
Handle escalations including complaints, returns, cancellations, and order issues
Coordinate with warehouse and logistics teams for accurate and timely order fulfillment
Maintain high customer satisfaction ratings and service quality standards
Prepare and submit sales performance reports and forecasts to management
Qualifications
Bachelor’s degree in Business Administration, Marketing, or related field (preferred)
At least 2–3 years of experience in online selling or social media sales
Minimum of 1 year experience in a supervisory or team leadership role
Strong experience in Facebook selling (Messenger, Marketplace, Facebook Pages)
Proven track record of achieving sales targets
Excellent leadership, communication, and interpersonal skills
Strong analytical and problem-solving abilities
Proficient in MS Excel or Google Sheets