Program Manager, Customer Success Expansion

4 weeks ago

Manila, Philippines Remitly Inc. Full time
Program Manager, Customer Success Expansion page is loaded## Program Manager, Customer Success Expansionlocations: Manila, Phillippinestime type: Full timeposted on: Posted Todaytime left to apply: End Date: October 15, 2025 (20 days left to apply)job requisition id: R\_ **Job Description:**.As a **Program Manager** for Customer Success Expansion, you will own the customer and business outcomes tied to new send-country launches. You will ensure Customer Success (CS) is operationally ready for each launch—including staffing, capacity, routing, compliance readiness, SOPs, training, and change management. You will partner with cross-functional teams (CS Ops, WFM, Compliance, Legal, L&D, CST, Expansion) to deliver seamless launches that minimize operational risk and improve the customer experience. You will build repeatable frameworks that make future launches faster, more efficient, and lower-risk. Beyond country launches, you may assume ownership of other programs within the CS Risk portfolio and contribute to the expansion of new product support. You will be a key enabler of Remitly's growth strategy, ensuring that CS is positioned to deliver culturally aligned, compliant, and high-quality service to customers in new markets.You will report to the Senior Manager, Customer Success Risk Program.****You Will:***** Lead end-to-end program delivery for new send-country launches, ensuring on-time readiness across staffing, routing, compliance, SOPs, and training.* Create and manage program charters, plans, and metrics, setting clear milestones, risks, and owners.* Collaborate across teams (Expansion, Compliance, Legal, Ops, WFM, CST, L&D) to align requirements, timelines, and decision-making.* Maintain SOPs and training content to ensure associates are equipped to deliver excellent customer support.* Anticipate risks and dependencies; define mitigation plans and hold owners accountable for execution.* Monitor post-launch corridor health metrics (CSAT, SLA adherence, KYC sideline rates, fraud loss, QA scores) to stabilize performance and drive improvements* Continuously improve processes by applying lessons learned to future launches, standardizing playbooks and workflows.* Support the operational readiness of new product expansion within Customer Success.* Support other CS Risk programs when needed, contributing to operational efficiency, quality, and customer experience.**You Have:*** 2–4 years of experience in Program Management or Operations, ideally in a global, customer-facing, or regulated environment.* Demonstrated ability to lead programs end-to-end, managing cross-functional stakeholders and delivering results on time.* Strong organization and planning skills, including risk/issue management and sequencing competing priorities.* Experience with process documentation, SOPs, or training program development.* Analytical skills: ability to interpret metrics, identify trends, and translate insights into action.* Clear and concise communication skills; comfortable presenting program status, risks, and decisions to diverse stakeholders.* A customer-first mindset, with focus on minimizing risk and optimizing experience.* Cultural sensitivity and experience working with globally distributed teams..Remitly is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
#J-18808-Ljbffr

  • Customer Success Manager

    1 week ago

    Manila, National Capital Region, Philippines MOMOS Full time ₱1,200,000 - ₱2,400,000 per year

    OverviewMomos is a rapidly growing startup headquartered in San Diego and Singapore, building AI for customers at every location. Momos works with leading enterprise multi-location brands and QSRs globally, such as Firehouse Subs, Shake Shack, and Baskins Robbins, and powers the entire customer stack with AI for 20,000 locations globally.At Momos, our core...

  • Customer Success Manager

    4 days ago

    Manila, National Capital Region, Philippines Earlybird AI Full time ₱900,000 - ₱1,200,000 per year

    About UsWe are an innovative early-stage fintech company revolutionizing business finance management with cutting-edge technology to make financial services accessible, secure, and user-friendly. As a startup, we're a tight-knit team passionate about disrupting traditional finance and scaling rapidly. We're seeking a dynamic Customer Success Manager to build...

  • Customer Success Manager

    5 days ago

    Manila, Philippines Heidi Health Ltd Full time

    Who are Heidi? Heidi is building an AI Care Partner that supports clinicians every step of the way, from documentation to delivery of care. We exist to double healthcare’s capacity while keeping care deeply human. In 18 months, Heidi has returned more than 18 million hours to clinicians and supported over 73 million patient visits. Today, more than two...

  • Customer Success Manager

    5 days ago

    , Metro Manila, Philippines Momos Full time

    Overview Momos is a rapidly growing startup headquartered in San Diego and Singapore, building AI for customers at every location. Momos works with leading enterprise multi-location brands and QSRs globally, such as Firehouse Subs, Shake Shack, and Baskins Robbins, and powers the entire customer stack with AI for 20,000 locations globally. At Momos, our core...

  • Customer Success Manager

    2 days ago

    Manila, National Capital Region, Philippines SafetyCulture Full time ₱1,200,000 - ₱2,400,000 per year

    SafetyCulture is an Australian-based, international tech scale-up. We create SaaS solutions that empower front line workers to drive operational excellence and take ownership of their safety and wellbeing.The SC app was launched in 2012 to solve a global problem. Reduce workplace injuries and help frontline workers get home safely to their families. Fast...

  • Senior Customer Success Manager

    3 weeks ago

    , Metro Manila, Philippines Buscojobs Full time

    Senior Customer Success Manager – Manila Posted 1 day ago Job Viewed Tap Again To Close Job Description Customer Success Manager - AEM About the Role: Renewal ownership: lead renewal strategy and negotiations; ensure price yield targets are met; proactively mitigate churn and at-risk accounts. Customer lifecycle management: define success plans with...

  • Manager, Customer Success

    1 week ago

    Manila, National Capital Region, Philippines Payscale Full time ₱900,000 - ₱1,200,000 per year

    About PayscalePayscale is the original compensation innovator for organizations who want to scale their business with pay and transform their largest investment into their greatest advantage. With decades of innovation in sourcing reputable data and developing AI-powered tools, Payscale delivers actionable insights that turn pay from a cost to a catalyst....

  • Manager, Customer Success

    1 week ago

    Manila, National Capital Region, Philippines Payscale Full time ₱900,000 - ₱1,200,000 per year

    About PayscalePayscale is the original compensation innovator for organizations who want to scale their business with pay and transform their largest investment into their greatest advantage. With decades of innovation in sourcing reputable data and developing AI-powered tools, Payscale delivers actionable insights that turn pay from a cost to a catalyst....

  • Customer Success Manager

    1 week ago

    Manila, National Capital Region, Philippines 8x8 Full time ₱1,200,000 - ₱2,400,000 per year

    8x8, Inc. (NASDAQ: EGHT) believes that CX limits were meant to be shattered. We connect people and organizations through seamless communication on the industry's most integrated platform for Customer Experience—combining Contact Center, Unified Communications, and CPaaS APIs. The 8x8 Platform for CX integrates AI at every level to enable personalized...

  • Customer Success Manager II

    5 days ago

    Manila, Philippines Meltwater Full time

    Overview Begin your career as a Customer Success Manager at Meltwater , where each day is dedicated to ensuring the continued success and satisfaction of our valued customers. We’re searching for driven individuals to join our team and play a pivotal role in delivering exceptional experiences. As a Customer Success Manager, your focus will be on driving...