Managed Services Engineer, Palo Alto SD-WAN

Overview Managed Services Engineer, Palo Alto SD-WAN & Security (Remote) About Command|Link Command|Link is a global SaaS Platform providing network, voice services, and IT security solutions, helping corporations consolidate their core infrastructure into a single vendor and layering on a proprietary single pane of glass platform. Command|Link has received recognition for its innovation in SD-WAN, UCaaS, NaaS, and as a strategic partner. We make it easy for our customers to get more done, maximize uptime, and improve the bottom line. This is a 100% remote position. About Your New Role As a Managed Services Engineer specializing in Palo Alto SD-WAN and security, you’ll design, configure, and troubleshoot Palo Alto Prisma SD-WAN and firewall solutions while ensuring the resilience of critical services such as Internet, UCaaS, LTE, and VPNs. This role requires advanced knowledge of Palo Alto platforms, strong networking fundamentals (BGP, OSPF, VRRP, QoS), and the ability to integrate security into WAN architecture. While Palo Alto will be your primary focus, you will also work with Cisco, Fortinet, Juniper, Versa Networks, Cato Networks, Cisco Meraki, and Metaswitch UCaaS/voice platforms as part of Command|Link’s global managed services portfolio. No travel to customer locations is required. Key Responsibilities Deliver end-to-end support with a focus on Palo Alto Prisma SD-WAN and Next-Generation Firewalls. Design, implement, and troubleshoot advanced routing and security policies including BGP, OSPF, VRRP, QoS, and IPS/IDS. Provision and onboard new customers into Palo Alto Prisma SD-WAN environments, ensuring seamless integration and migration. Manage and troubleshoot multi-vendor environments spanning WAN, LAN, firewalls, VPNs, LTE circuits, VoIP, and Metaswitch UCaaS/voice services. Optimize LTE failover, redundancy, and hybrid WAN configurations. Collaborate directly with Palo Alto Networks and other vendors for escalations and advanced troubleshooting. Monitor customer environments, analyze logs, and proactively mitigate threats or performance issues. Mentor peers on Palo Alto best practices, including security posture alignment and SD-WAN policies. Document architectures, security policies, and operational playbooks for team use. What You'll Need For Success High School Diploma or GED equivalent (Bachelor’s in IT/Networking preferred). 3–5+ years of experience in networking and security, ideally within an MSP/ISP environment. Hands-on expertise with Palo Alto Prisma SD-WAN and NGFW platforms. Strong knowledge of routing protocols (BGP, OSPF, VRRP), NAT, and VPN technologies. Proficiency in configuring Palo Alto security features including App-ID, User-ID, SSL decryption, IPS/IDS, and GlobalProtect. Experience with multi-vendor CLI environments (Cisco, Fortinet, Juniper, Versa, Meraki). Practical experience with VoIP, SIP, LTE failover, and Metaswitch UCaaS solutions. Familiarity with SOC 2 compliance, ITSM processes, and change management. Certifications such as PCNSE (Palo Alto) or CCNP Security are highly desirable. Why you'll love life at Command|Link Join us at Command|Link, where you'll have the opportunity to shape the future of business communication. We value the innovative spirit and seek individuals ready to bring their unique vision and expertise to a team that values bold ideas and strategic thinking. Are you ready to make an impact? Apply now and be the architect of your career as well as our clients' success. Room to grow at a high-growth company An environment that celebrates ideas and innovation Your work will have a tangible impact Flexible time off Fun events at cool locations Employee referral bonuses to encourage great new talent Seniority level Mid-Senior level Employment type Full-time Job function Engineering and Information Technology Industries Software Development Referrals increase your chances of interviewing at Command|Link. Get notified about new Service Engineer jobs in Philippines. Manila, National Capital Region, Philippines 1 week ago #J-18808-Ljbffr