SR. Desktop Technician

Overview

SR. Desktop Technician – San Rafael, Bulacan. 3 years IT experience required.

• Install, upgrade, support and troubleshoot Windows, Mac and authorized desktop software/applications.
• Install, upgrade, support and troubleshoot End User Workspace hardware such as Desktop, Laptops, Printers, Mobile Devices, Video and Conferencing Equipment and other authorized peripheral equipment and devices.
• Perform general preventative maintenance tasks on devices and software.
• Follow and execute hardware moves provided by Subject Matter Experts.
• Provide onsite and remote support to customers/OEM SMEs towards install, upgrade, support and troubleshooting of devices in Network and Compute environments.
• Assist users with IT-related incidents when called upon, carrying out problem analysis to implement temporary or permanent fixes to restore service; escalate incidents as needed.
• Accurately record, update and document requests using the IT service desk system.
• Install and configure new IT equipment and maintain a high level of customer service.
• Provide technical support or instructions with the ability to communicate effectively with technical and non-technical colleagues at all levels in the organization.
• Be a highly motivated team player with the ability to manage changing priorities.
• Develop an understanding of IT operations, related applications and IT systems as well as business-related processes and procedures.
• Maintain and demonstrate a good understanding of customer service principles.
• Take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes; perform root cause analysis and develop checklists for typical problems.
• Develop training courses as identified for appropriate development and carry out training as required by the customer.
• Liaise and develop working relationships with staff and environment users to analyse and resolve incidents and problems using appropriate tools and techniques.

• Good general understanding of IT principles such as Networks, Hardware and Domains.
• Working knowledge of leading software packages such as MS Office, Lotus Notes and MS Outlook, etc.
• Good working knowledge of Windows and Mac operating systems and related software.
• Experience in End User device hardware and software troubleshooting.
• Experience supporting devices such as Printers and Meeting Room equipment.
• Knowledge of mobile devices, in particular Blackberry and iPhone.
• Experience with building, configuring, replacing and troubleshooting EUC hardware components.
• Awareness of Data Backup principles.
• Familiarity with virtual, MDM and VPN environments.
• Basic knowledge of devices in Network and Compute environments.

• Mid-Senior level

• Contract

• Information Technology
• Industries
• IT Services and IT Consulting