Process Mapping Expert

Discover your 100% YOU with MicroSourcing Position: Process Mapping Expert Work setup & shift: Work from Home | Night Shift Why join MicroSourcing? You'll have: Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses. A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities. Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements. Career Growth: Take advantage of opportunities for continuous learning and career advancement. Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture. Your Role: As a Process Engineer , you will: Collaborate with client teams to understand and document workflows using tools such as summary documents, process maps, or schematics. Conduct thorough analyses to identify inefficiencies and areas for improvement. Evaluate tools and solutions to enhance service delivery, determining whether to implement in-house or through external vendors. Liaise with partners and vendors to explore off-the-shelf solutions where appropriate. Develop and implement optimization strategies using proven methodologies in partnership with internal subject matter experts and client teams. Evaluate process improvement opportunities ranging from simple adjustments to advanced automation options using RPA or AI. Create detailed technical documentation, workflow diagrams, and specifications for new services or tools, considering ease of implementation and cost-effectiveness. Conduct testing and prototyping to validate new services and systems against design and performance standards. Oversee installation, configuration, and deployment of new systems or software, ensuring optimal performance and reliability. Implement quality control measures to maintain service consistency and prevent performance issues. Lead process optimization initiatives from start to finish, including scoping, stakeholder management, and progress reporting. Track and document pre- and post-optimization results to measure efficiency gains and cost savings. Train delivery centers on new services and optimization initiatives to ensure consistent understanding and application. Collaborate with Marketing to develop use cases, white papers, and case studies highlighting successful optimization projects. What You Need: Non-negotiables Bachelor's degree in Business Administration, Industrial Engineering, Operations Management, or a related field. At least 5 years of experience in process improvement, operations management, or a related role within an outsourcing company. Strong knowledge of process mapping and workflow analysis tools (e.g., Visio, Lucidchart, or similar). Proven project management experience, including managing timelines, budgets, and deliverables for multiple initiatives. Excellent written and verbal communication skills with strong proficiency in English. Preferred skills/expertise Experience with RPA, AI, ML, or other automation technologies. Familiarity with outsourcing tools and design methodologies. Strong analytical and problem-solving abilities with a focus on data-driven decision-making. Experience collaborating across multiple departments and global teams. Ability to lead change management initiatives and train cross-functional teams effectively. About MicroSourcing With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines. Our commitment to 100% YOU MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive. At MicroSourcing, equality is not merely a slogan – it's our commitment. Our way of life. Here, we don't just accept your unique authentic self – we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100% For more information, visit Terms & conditions apply. #J-18808-Ljbffr