Sailpoint IAM Engineer

3 days ago

Muntinlupa, Philippines Stefanini, Inc Full time

Job Details Information Technology Sailpoint IAM Engineer (Alabang) Responsibilities Provide support for Sailpoint IdentityIQ, including troubleshooting, service requests, incident resolution and problem management Ensure that all the tickets/incidents are resolved within committed SLA's Ensure positive user‑experience through clear communication and timely support Continuously identifying opportunities for process improvement and tasks automation. Maintain documentation of support processes, knowledge articles, and operational procedures. Maintain dashboard reporting on performance, access reviews, and compliance activities etc. Collaborate closely with managed service team and other stakeholders on a day-to-day basis to ensure operational excellence for our service. Qualifications 2+ years of hands‑on experience with Sailpoint IdentityIQ. Certification in Identity Security Engineer has added advantage Understanding of lifecycle events workflow (Joiner, Mover, Leaver and Rehire, etc.) Knowledge of directory services (Active Directory, EntraID and LDAP) Knowledge of database administration (SQL and MSSQL) Experience with technologies such as Java, JavaScript, XML Knowledge of ITIL processes (incident, problem, change management) Strong analytical and problem‑solving skills Strong communication skills and experience in supporting and collaborating with an international user community Shift flexibility and schedule adherence are required for the position. Pay Range: Based on Experience #J-18808-Ljbffr

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