Officer - Ops Support Analyst 1 (USPB Vendor Management Unit)

Citi Taguig, National Capital Region, Philippines Join or sign in to find your next job Join to apply for the Officer - Ops Support Analyst 1 (USPB Vendor Management Unit) role at Citi Citi Taguig, National Capital Region, Philippines 3 weeks ago Be among the first 25 applicants Join to apply for the Officer - Ops Support Analyst 1 (USPB Vendor Management Unit) role at Citi Support sites in the set-up of new vendor employees in Fieldglass EERS Reviews - Perform reviews for all offshore staff every 6 months. Review of all entitlements for compliance accuracy. Maintain Entitlement document by function Complete CMP and Market Place orders as needed Remove access for termed employees Approve One Approval requests - Requires a review of requested items to ensure accuracy for the assigned LOB and entitlements. Manage ERU, Comp O1, Adjustment Tickets and Key Risk feedback. This requires sending the issue to the appropriate site, providing all updates and track that they are completed timely Partner with C2S team for review of and closure of all compliance issues Follow up with each site on completion of all Citi required training Follow up with sites on Pending queue completion Manage weekly staffing models Send out daily complaints capture MIS Download and distribute monthly site scorecards Tester coordination for COB and turnover testing Send huddle notes to each site for review Responsibilities:Support sites in the set-up of new vendor employees in Fieldglass EERS Reviews - Perform reviews for all offshore staff every 6 months. Review of all entitlements for compliance accuracy. Maintain Entitlement document by function Complete CMP and Market Place orders as needed Remove access for termed employees Approve One Approval requests - Requires a review of requested items to ensure accuracy for the assigned LOB and entitlements. Manage ERU, Comp O1, Adjustment Tickets and Key Risk feedback. This requires sending the issue to the appropriate site, providing all updates and track that they are completed timely Partner with C2S team for review of and closure of all compliance issues Follow up with each site on completion of all Citi required training Follow up with sites on Pending queue completion Manage weekly staffing models Send out daily complaints capture MIS Download and distribute monthly site scorecards Tester coordination for COB and turnover testing Send huddle notes to each site for review Qualifications:Experience in US retail bank Proficient in Microsoft Office, Tableau , data management, MIS Preferably with Power BI experience General knowledge of client reporting across the industry and our competitors Proven organization and time management skills Demonstrated problem-solving and decision-making skills Consistently demonstrates clear and concise written and verbal communication skills Education:Bachelor’s degree/University degree or equivalent experience This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.------------------------------------------------------Job Family Group:Operations - Core------------------------------------------------------Job Family:Operations Support------------------------------------------------------Time Type:Full time------------------------------------------------------Most Relevant SkillsPlease see the requirements listed above.------------------------------------------------------Other Relevant SkillsFor complementary skills, please see above and/or contact the recruiter.------------------------------------------------------Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.View Citi’s EEO Policy Statement and the Know Your Rights poster. Seniority level Seniority level Not Applicable Employment type Employment type Full-time Job function Job function Other, Information Technology, and Management Industries Banking, Financial Services, and Investment Banking Referrals increase your chances of interviewing at Citi by 2x Get notified about new Operations Support Officer jobs in Taguig, National Capital Region, Philippines . 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