Senior manager process improvement

3 weeks ago


Morong, Philippines GRATITUDE, INC. Full time

GRATITUDE, INC. Clark Freeport and Special Economic Zone, Central Luzon, Philippines Role : Sr Manager Process Improvement (Service Excellence) Account: Telco and Media Location: Clark Work Set-up: Onsite Work Schedule: Flexible Start Date: ASAP Salary: 180,000 base pay + 20,650 allowance with sign‑on bonus Qualifications LSS Greenbelt Certified - minimum Experience in managing Telco and Media accounts Process Improvement experience in BPO Setup required At least 5 years’ experience in a Process Improvement capacity Minimum tenure of at least 2 years in last 2 organizations Completed GB projects for KPI Improvement such as CSAT, AHT, etc. Must be an incumbent Manager or current Sr. Manager Must be willing to work a flexible schedule; willing to work onsite in Clark, Pampanga Seniority level Mid-Senior level Employment type Full-time Job function Management and Manufacturing #J-18808-Ljbffr



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