Vice President Operations

2 weeks ago


Metro Manila Philippines Nezda Global Full time

Overview

As Associate Director, Cloud Operations , you’ll run Manila-based teams delivering world-class operations for AIA’s public cloud environment. You’ll ensure 24/7 service availability, compliance with audit and security standards, and effective incident/change/request management—while driving continuous improvement and engaging senior stakeholders.

Responsibilities
  • Lead day-to-day public cloud operations to deliver reliable, compliant services.
  • Organize team rosters for 24/7 coverage, including on-call rotations.
  • Act as the escalation point during incidents and operational challenges.
  • Ensure delivery of new demand for Group/BU capabilities.
  • Maintain audit and regulatory compliance; partner with Technology Risk & Security.
  • Build and grow Manila teams into a world-class capability.
  • Communicate with senior stakeholders and major vendors (AWS, Azure, AliCloud, IBM, BT).
Must-Have Qualifications
  • 10+ years in Cloud/Platform Management roles.
  • 3+ years in a senior role including cloud architecture .
  • Strong experience in public cloud implementation, workload migration, and multi-site enterprise operations .
  • Certifications in Microsoft Azure and/or AWS .
  • Hands-on experience managing enterprise public cloud services.
  • Excellent English communication skills (written and spoken).
Good-to-Have
  • Life insurance or highly regulated industry experience.
  • Experience in decentralized organizations with influence-based delivery.
  • Solid grasp of IT operating models and best practices.
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