L3 Technical Support Engineer

4 weeks ago


Porac, Philippines Permhunt Full time

Overview:

Our US-based MSP client is seeking a motivated and skilled Technical Support Engineer (Level 3) to provide advanced support for their clients' IT infrastructure. This role requires strong problem-solving skills, attention to detail, and the ability to manage client servers, Fortinet networking equipment, and O365 environments.

Key Responsibilities:

  • Provide Level 3 technical support for Windows systems and Linux servers.
  • Manage client servers, including routine maintenance, troubleshooting, and performance monitoring.
  • Support and configure Fortinet networking equipment, ensuring optimal performance and security.
  • Respond to network management requests and resolve complex issues in O365 environments.
  • Provide support for email filtering services, ensuring clients' email systems remain secure and functional.
  • Handle escalations from Level 1 support and assist with more advanced troubleshooting.
  • Participate in the on-call rotation (2-person rotation), providing after-hours support as needed.
  • Collaborate with project teams to deliver technical solutions for client-specific needs.
  • Ensure adherence to service-level agreements (SLAs) and provide timely updates to clients.
  • Maintain detailed documentation of issues, troubleshooting steps, and resolutions in ticketing systems.
  • Continuously improve technical knowledge, staying up to date with new tools and best practices in networking.

Required Qualifications:

  • 3-5 years of experience in technical support or a similar role.
  • Strong understanding of Windows 10 and Linux server environments.
  • Proficient in networking concepts and hands-on experience with Fortinet equipment.
  • Familiarity with Office 365 management and troubleshooting.
  • Ability to manage multiple priorities in a fast-paced environment.
  • Strong communication skills, with an emphasis on phone-based support.
  • Flexibility to participate in the on-call rotation.

Preferred Qualifications:

  • Familiarity with endpoint protection platforms like SentinelOne (EDR) and knowledge of Managed Detection and Response (MDR) solutions, such as BlackPoint Cyber.
  • Experience with email filtering solutions.
  • Familiarity with remote monitoring and management (RMM) tools.
  • Previous experience in a managed services provider (MSP) environment.

Working Conditions:

  • Remote
  • Graveyard Schedule
  • 8:00am - 5:00pm CST
#J-18808-Ljbffr

  • Porac, Philippines Pacvue Full time

    ITSD Tier 2 Technical Support Specialist Join to apply for the ITSD Tier 2 Technical Support Specialist role at Pacvue ITSD Tier 2 Technical Support Specialist Join to apply for the ITSD Tier 2 Technical Support Specialist role at Pacvue Get AI-powered advice on this job and more exclusive features. About Us:Pacvue is the leading software suite for...


  • Porac, Philippines Intelassist Full time

    Intelassist Quezon City, National Capital Region, Philippines Overview Location: Quezon City, National Capital Region, Philippines. Employment Type: Full-Time . Work Setup: Onsite onboarding for two weeks, followed by a transition to a remote setup. Work schedule: Night Shift (Following Eastern Time Zone). Salary Package: 25,000 PHP to 35,000 PHP /Monthly....

  • Electrical Engineer

    4 weeks ago


    Porac, Philippines RemoteVA Full time

    Job Description We are seeking a highly skilled and knowledgeable Electrical Engineer with proficiency in AutoCAD and a strong understanding of the National Electrical Code (NEC). The ideal candidate will be responsible for designing, developing, and maintaining electrical systems and components in compliance with NEC standards. This role requires technical...


  • Porac, Philippines Hammerjack Pty Ltd Full time

    What is your mission? As a Technical Customer Specialist, you will provide advanced technical support to customers and ensure prompt and effective resolution of their inquiries and issues. You will help us deliver excellent service to our partner brand by performing these tasks: Handle technically challenging tickets escalated from non-technical support...


  • Porac, Philippines Clutch Canada Full time

    PLEASE APPLY THROUGH THIS LINK: DO NOT APPLY BELOW The mission of Speechify is to make sure that reading is never a barrier to learning. Over 50 million people use Speechify’s text-to-speech products to turn whatever they’re reading – PDFs, books, Google Docs, news articles, websites – into audio, so they can read faster, read more, and remember...


  • Porac, Pampanga, Philippines Q2 HR Solutions Inc. Full time ₱900,000 - ₱1,200,000 per year

    Join Our Growing TeamAre you passionate about land surveying and geospatial data? We're looking for a Junior Geodetic Engineer to support major infrastructure projects and grow with a dynamic and experienced team.Job Responsibilities●       Conduct topographic and as-built surveys●       Establish geodetic control points and...


  • Porac, Philippines XTM International Full time

    Senior Fullstack Software Engineer (Node, TypeScript) XTM International is a leading provider of translation management software (TMS). The company’s cloud-based platform helps businesses streamline their translation processes and improve efficiency. We are seeking an experienced and dynamic Senior Fullstack Software Engineer to join our team. Key...


  • Porac, Philippines AlpacaJapan Co., Ltd Full time

    Overview Senior Software Engineer - Payments & Treasury Remote - Global Who We Are: Alpaca is a US-headquartered self-clearing broker-dealer and brokerage infrastructure for stocks, ETFs, options, crypto, fixed income, 24/5 trading, and more. Our recent Series C funding round brought our total investment to over $170 million, fueling our ambitious vision....


  • Porac, Philippines Canonical Full time

    Python and Kubernetes Software Engineer - Data, Workflows, AI/ML & Analytics Join to apply for the Python and Kubernetes Software Engineer - Data, Workflows, AI/ML & Analytics role at Canonical Python and Kubernetes Software Engineer - Data, Workflows, AI/ML & Analytics 3 days ago Be among the first 25 applicants Join to apply for the Python and Kubernetes...

  • Knowledge Base Writer

    4 weeks ago


    Porac, Philippines Lawnstarter Inc. Full time

    LawnStarter is an online platform that connects homeowners with lawn care professionals. We help homeowners find lawn care services easily, and we help small lawn care businesses find more customers. We have received over $20 million in investment money and are growing quickly. We want to change how the $115 billion lawn care industry works. KNOWLEDGE BASE...